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recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here's a fresh, innovative approach to Customer Experience Design.
Via Michael Allenberg
Does your company focus on the #CX? See how you can be innovative with your #ServiceDesign.
This article suggests a few helpful tips to help you improve your customer experience.
Retail banking would benefit from this approach, if only to explore service design across disciplines. The four elements of a Super-ordinate proposition are: