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Scoop.it!
Recently, I wrote about the issue of leadership, accountability and the case of New Jersey Gov. Chris Christie. I argued that leaders are responsible for creating organizational cultures; and, regardless of whether Chris Christie, Jamie Dimon or Barack Obama are knowledgeable about the things going on under their watches, each [...] Via Mark Taylor 
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Scoop.it!
Think a bit outside of the box and consider the type of corporate culture that can consistently create and support world-class customer experiences. Try to imagine a mindful approach to customer experience. We're serious."Mindful" is not a word that is associated with business or industry....
An example from the Merriam-Webster dictionary uses the word this way: a truly considerate person, always mindful of the needs of others. If you think of others as customers, this is a simple and direct way of thinking about the mindset of a smart company. Then there's mindfulness, which has to do with being aware of the present moment, free from the sort of blinders we described above. Jon Kabat-Zinn wrote that mindfulness means "paying attention in a particular way: on purpose, in the present moment, and non-judgmentally." For example, a person in this state would do one thing at a time. He would not only observe carefully, but also notice small details. He could observe reality for what it is, rather than being blinded by his own opinions and preconceptions.
ozziegontang's insight:
Some reflection on creating a mindful culture.
Hidden in the word "Listen" is the word "Silent." Most of us are used to speaking or getting ready to speak, thereby missing what the other person is saying.
If I am mindful and in the moment I can truly quiet my self and listen.
"Being listened to is so close to being loved that most people cannot tell the difference," is attributed to David Oxberg. It is the "I see you." and the feelings that accompany being recognized.
"People need to know how much I care before they care how much I know."
The question I ask myself: What is my unique contribution that I can share with my community so I can be of service." Hans Selye called it Altruistic Egoism. Doing for others is in my best interest.
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Scoop.it!
Tony Hsieh sold earthworms greeting cards and slices of pizza. Along the way he never considered that a failed business meant he was a failure. Then... Via Annette Schmeling
ozziegontang's insight:
Read Annette Schmeling's insights.
Annette Schmeling's curator insight,
February 5, 2014 9:34 AM
'Happiness' itself is not a core value at Zappos, but the organizational alignment with core values is so powerful that you cannot miss the end result. Zappos core values center on customer service and connect the employees as human beings. The values are timeless and do not change - the practices and strategies of business should change all of the time. |
There is a world of difference between what I say and what I do. Am I talking about it or...Doing it. A reminder that practice doesn't make perfect, it makes permanent. So I need to be careful as to what my practice is. ozzie Mindfulness.com