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...It’s a problem. The Web has the potential to eliminate our differences in geography, social class and demographic breakdown. It could be humanity’s best hope for freedom of speech. It could be an amazing, centralized forum for useful discussion, solving problems, moving forward.
Instead, all too often, it’s a place for the anonymous and insecure to take potshots. It seems to be a global incarnation of that old, sad rule: If you can’t feel good about yourself, at least you can make somebody else feel worse....
David Pogue explores how civility has left the room on the Internet.