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Scoop.it!
The idea was cute. It always is. Ask members of the public to post there selfies with New York police officers, tag them with #myNYPD, and sing "Kumbayah" together. OK, that last part maybe not. The response was overwhelming -- overwhelmingly bad. Soon the hashtag was used as a bashtag....
Jeff Domansky's insight:
These stories about hashtags turning into bashtags were an excellent reality check. Beware of rose-colored glasses. 
Scoop.it!
Bozeman, Mont: Great place to visit. Even better place to leave? The Montana Office of Tourism has been in damage-control mode since Friday, when it posted this status update to its official Facebook page: "F this job.
I just want to live in Whitefish with my future husband. Leaving Bozeman for good tomorrow. I love you with all my heart and you are not leaving me. Never. Thanks for the good times MercuryCSC!"
[Career limiting mistake by ex-agency social media manager but quick, transparent handling by the client ~ Jeff]
Scoop.it!
Cineplex Australia Pulls Uncensored Twitter Feed After Embarrassing, Foul-Mouthed Tweets...
A movie theater chain is in hot water after an incident with an uncensored Twitter feed on their website.
This is a perfect case study for businesses considering integrating Twitter into their websites, complete with a big flashing “Warning” sign....
[Not just McDs; cautionary tale - JD]
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Scoop.it!
News today from down under that Qantas Airways is closing its Twitter PR account.
What are they thinking?
This is like going back to the media relations days of the caveman.
Australian marketing magazine mUmBrella reports Qantas will shutter its Twitter news account on April 19th. It expects it’s online newsroom to deliver the news.
Jeff Domansky's insight:
Qantas dropped its Twitter news account, making a very curious statement about its social media strategies. It also raises the question of mixing marketing and news in potential crises in the future.
Scoop.it!
If you work as a social media manager or online community manager you see these all the time … negative comments. When you see them you try at first to plan how to respond, but sometimes have a strong urge to react.
The best tip I can give: don’t take them personally. You’ll run out of energy if you do this.
Here are 6 more tips on how to manage negative comments...
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These stories about hashtags turning into bashtags were an excellent reality check. Beware of rose-colored glasses.
These stories about hashtags turning into bashtags were an excellent reality check. Beware of rose-colored glasses.