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Scoop.it!
"The management would like to express its deep regret over the series of events leading up to..." Boring. DOA. Cliché dregs from memo hell and the leftover crumbs from legal intervention.
[Some superb cartoons and PR insight mixed in with the fun - JD] 
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Scoop.it!
...The bottom line is: In this set us free world of social media and virtual protests, nonprofits need to have a crisis management strategy ready to go and be nimble with responses....
[Beth Kanter's advice and case studies are worth reading - JD]
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