The Five Stages of A Social Media PR Disaster | Public Relations & Social Marketing Insight | Scoop.it
From www.bethkanter.org - February 10, 2012 4:54 PM

...The bottom line is: In this set us free world of social media and virtual protests, nonprofits need to have a crisis management strategy ready to go and be nimble with responses....

 

[Beth Kanter's advice and case studies are worth reading - JD]