Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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50 Corporate Chatbots Across Industries Including Travel, Media, Retail, And Insurance

50 Corporate Chatbots Across Industries Including Travel, Media, Retail, And Insurance | Public Relations & Social Marketing Insight | Scoop.it
Chatbots — AI-enabled messaging programs that respond to text-based requests — are the latest innovation that startups and corporations are using to serve existing customers and bring in new ones. Companies across a wide variety of industries are building these tools on popular messaging apps like Facebook Messenger, Slack, Kik, and Hipchat, as well as on their own websites and apps. Some are even available by text, to help users do things like fight parking tickets, respond to customer service inquiries, and order tacos.

This is by no means an exhaustive list, so if you see we’re missing a chatbot that’s currently up and running, please share the link with us in the comments section. We’ll add new, significant chatbots to the list over time.
Jeff Domansky's insight:

since we're already thinking about chatbots, CB insights has an excellent overview of companies that are already using chatbot technology in their business or customer service. I only hope when I order my next pizza I don't get a chatbot with attitude.

floursnotty's comment, September 8, 2016 11:24 PM
Thats interesting
floursnotty's comment, September 8, 2016 11:24 PM

Thats interesting...
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Pokémon Go Showcases Augmented-Reality Explosion In Retail

Pokémon Go Showcases Augmented-Reality Explosion In Retail | Public Relations & Social Marketing Insight | Scoop.it

One of the main effects of Pokémon Go has been to draw attention to existing AR apps, that build on current smart device functions — namely GPS and cameras. This works because the cameras allow for a view the environment in real time, which can be “augmented” from the user’s viewpoint. AR’s potential has been recognized by retail for quite a while. For example Lego introduced an AR app a full six years ago, allowing customers to hold a box in front of an in-store monitor and see what the finished model would look like.


More recently, the online store Wayfair launched Wayfair view, allowing shoppers to superimpose potential purchases on their own space to see if the items would fit and how they would look. Ikea has an AR catalog app, that lets shoppers use their smartphones to virtually furnish their rooms with items from the catalog. Other apps allow customers to virtually try on shoes and clothes and in some cases share photos with their social networks.


Retailers can also use AR to enhance and tailor the customer experience. Using a specialized store app, customers can get more information about a product, its availability and potential discounts or promos. By including AR components to store displays, retailers are able to profit from the fact that their customers are often more preoccupied with their phones than the merchandise right in front of them. Apps can also direct customers to particular items, and provide a guided map to the specific shelf, something that is tremendously useful in large stores....

Jeff Domansky's insight:

Valuable thoughts on how retail and business can capitalize on the potential impact of Pokémon Go.

Severine Tezier's curator insight, September 18, 2016 3:58 AM

Valuable thoughts on how retail and business can capitalize on the potential impact of Pokémon Go.

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Cashback News: Innovators: Which US retailers are winning with artificial and virtual reality for customer impact?

Cashback News: Innovators: Which US retailers are winning with artificial and virtual reality for customer impact? | Public Relations & Social Marketing Insight | Scoop.it

Today, we’re looking at a collection of innovative retailers using these exciting new technologies for maximum impact on their customers. Join us for a 3-D roundup of who’s using AR / VR in showrooms, changing rooms, for in-store entertainment, product information, sales, on mobile apps and much more.

North Face has several augmented and virtual reality applications worth viewing – one is product focused and the other is entertainment. Forbes takes a look at whether virtual reality can save retail and how Samsung is pushing the boundaries in AR. In 10 locations, Macy’s is testing Macy’s On Call, an app developed by IBM and Satisfi. Craig Smith’s Retail Innovation has an excellent collection of profiles of retailers using digital innovations including augmented reality, virtual reality and more. Recommended viewing!

Marxent also has a useful set of e-commerce and bricks-and-mortar examples of augmented and artificial reality used in retail. Wayfair’s new virtual reality app lets customers visualize patio furniture on a deck to help them on the path to purchase. Lowe’s Holoroom gives customers help in visualizing a new kitchen or bathroom in its popular new virtual reality room.

Whisbi highlights  virtual reality storytelling by North Face and virtual test drives by Lexus. M-commerce start-up Spring launched one of the first Facebook chat bots for virtual shopping. Sephora’s new Chicago store mixes old-fashioned makeup fun with futuristic touches including augmented reality and lots of touch-screens. Best Buy is betting big on virtual reality with Oculus Rift and PlayStation VR demos and sales in-store this fall. Finally, Pokémon Go further illustrates the potential for augmented reality to drive local or in-store retail traffic in big numbers. Enjoy your roundup of these retail innovators and learn from their creativity and digital marketing savvy.

Jeff Domansky's insight:

If you're a marketer, retailer or just looking for the latest trends in augmented and virtual reality, you'll find lots of inspiration from these retail innovators who are changing the face of the place formally known as stores. Dozens of the latest profiles and case studies and recommended reading. 10/10

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