 Your new post is loading...
Your new post is loading...
The price of cryptocurrency Ethereum dropped dramatically following news of its creator’s death. One problem: he wasn’t dead. A post on 4Chain claimed Vitalik Buterin — creator of blockchain technology Ethereum and currency Ether — died in a fatal car accident. Following news of what was later confirmed to be a hoax, the price of Ether went from $317 to $286 in moments, before bottoming out at around $216. Buterin dispelled any notion he was dead with a selfie. In it, he’s holding up blockchain-based data mined from days after his “death,” to prove was around. Still, this wiped out about $4 billion in Ethereum’s market value. Ether has since recovered — it was trading at around $300 at the time of writing. While this was likely not the sole reason for the drop, it certainly didn’t help....
Late last week I flew United from San Francisco to London. As we got on the plane one of the other passengers gave a box of chocolates to the flight staff as an act of kindness and support for the awful week they’ve had. Nearly 300 stories have been published by the leading news orgs in the US and UK about the incident. Unsurprisingly, our analysis shows sentiment of the coverage is almost exclusively negative. Those stories have earned nearly 1 million shares on Facebook in aggregate. That’s a lot of unwanted exposure for the company. It surpassed United’s trouble with leggings from the previous week about four times over....
The disturbing scene captured on cellphone videos by United Airlines passengers on Sunday went beyond the typical nightmares of travelers on an overbooked flight. An unidentified man who refused to be bumped from a plane screamed as a security officer wrestled him out of his seat and dragged him down the aisle by his arms. His glasses slid down his face, and his shirt rose above his midriff as uniformed officers followed. At least two passengers documented the physical confrontation and the man’s anguished protests, and their videos spread rapidly online on Monday as people criticized the airline’s tactics. A security officer involved in the episode has been placed on leave, the authorities said, and the federal Transportation Department is investigating whether the airline complied with rules regarding overbooking. Tyler Bridges, a passenger on Sunday’s flight who posted a video to Twitter, said in a telephone interview on Monday that “it felt like something the world needed to see.” The shocking scene raised questions about the common practice of overbooking and how far airlines will go to sell all of their seats. Particularly annoying, Mr. Bridges said, was that the airline was looking for extra seats for some of its employees....
We've seen many buzzwordy innovations in technology over the last decade, from cloud computing to big data to microservices and beyond - but artificial intelligence (AI) by far has the most buzzword baggage. On the one hand, AI is perhaps the most revolutionary set of innovations since the transistor. But on the other, the bad press surrounding it continues to mount, perhaps even faster than the innovations themselves. We didn't suffer this kind of PR nightmare with the cloud, or the web, or even client/server. In fact, AI has an unprecedented set of PR challenges that threaten to sink the entire movement. AI vendors, from the burgeoning gaggle of AI startups all the way to IBM, are all crowded together at the eye of this hurricane. However, this PR storm impacts enterprises as well, as AI promises to change the role technology plays for every industry on this planet. That is, unless the killer robots do us in first.
When the organizer of the #NotMyPresident protests refused to appear on Tucker Carlson’s show, the Fox News host booked an actor with no ties to its leadership as a replacement. Fox News’ Tucker Carlson had a hard time booking Olga Lexell, the creator and co-organizer of the nationwide Not My President’s Day protests on Monday. So, after repeated refusals, Carlson’s show instead booked Shane Saunders, a Los Angeles-based actor and casting agent, who Lexell said “was not affiliated in any way with our rallies and was not an organizer.” In the five-minute segment, Saunders was referred to as an “organizer” by an on-screen graphic and Carlson himself, who also asked Saunders about why “your protest is going to make a difference.” “It's frustrating because, with the exception of one person, all of the organizers are women,” Lexell told The Daily Beast. “For a man who knows nothing about the protests to go on TV unprepared, misrepresent our message, take credit for our weeks of hard work, and make us look bad—and for Tucker Carlson's team to go along with it—is just disappointing.”...
They say there’s no such thing as bad publicity, that courting controversy heightens brand awareness and contributes ‘edge.’ But, as plenty of firms have learned to their sorrow, public scandals and misjudged marketing bombs can be seriously costly.
In the age of Reddit and WikiLeaks, you’d think it would be pretty hard to shock modern consumers. However, public grievances in many territories have actually increased in the last decade.
The potential for uproar certainly exists, but how can this be translated into brand awareness and direct sales? Let’s address some examples, both successful and not so successful....
The striking ads last just 10 seconds, but the spots are ruffling plenty of feathers.A new PR campaign from the Irish Cancer Societyfeatures short promos on TV and social media with the words: “I want to get cancer.” Each spot shows four different people—a middle-aged couple, a young surfer and a young woman in a relationship. Each person says: “I want to get cancer.”Is it too offensive or powerful PR?...
Does anyone really believe that story?” Donald Trump said, at his first press conference in more than five months. He was referring to a dossier that BuzzFeed had published the night before, which contained unproved allegations of material that the Russians had supposedly gathered to blackmail Trump. The press conference might not have gone half as well for Trump if that story hadn’t been out. Trump looked angry, in a way that, as anger sometimes does, left him more rhetorically focussed. The rambling defensiveness that criticisms often provoke in him was not so visible. His grandiosity, his resentments, and, at moments, his crudity were all on full display, but not in a way that is likely to alienate his supporters. The first question asked of Trump was whether he had been briefed by American intelligence about the alleged Russian efforts to compromise him, as CNN had reported. He said that he couldn’t talk about classified intelligence, but he did have something to say about what had been publicly reported. “It’s all fake news. It’s phony stuff. It didn’t happen,” he said. “And it was gotten by opponents of ours, as you know, because you reported it and so did many of the other people. It was a group of opponents that got together—sick people—and they put that crap together.”...
It’s a cycle that has unfortunately become quite familiar over the last year with the loss of so many pop culture icons.A beloved, iconoclastic celebrity dies and we proceed to express our sadness and disbelief, particularly on social media. And in a rush to get in on the conversation, brands forget the most important rule of grieving in public: it’s not about you. Carrie Fisher’s death this week spurred remembrances of her prodigious writing talent, mental health advocacy and lacerating perspective about women in Hollywood. So Cinnabon decided to post a swiftly deleted tweet about how she had “the best buns in the galaxy.”...
Like our favorite celebrities, brands aren’t perfect. Bad PR is a part of life because people aren’t perfect and the companies they run follow suit. Recently New Balance became the first company to publicly back Donald Trump, a very divisive figure for reasons you would have to be sleeping under a rock to not know already. Priding themselves on being a brand that develops their products on American soil, New Balance saw Trump’s election as an opportunity for business growth and one that would bring more jobs to Americans. However, that is their opinion and not some universal truth. Politics is a tricky place for a brand to choose sides when there are so many issues that people take seriously. Thousands of sneakerheads were outraged at New Balance’s political stance. So outraged that they denounced their love for the brand all over social media by literally posting pictures of them throwing the sneakers away and burning them. Things really spiraled out of control when neo-nazis procclaimed the sneaker to be the official sneaker of white people. Yes, that really happened. Obviously publicly backing a divisive president-elect has some serious downsides with the public, so what do we do as consumers after our favorite brands choose to do something against our personal values?...
17 of the most offensive and dumb Twitter, Facebook and Instagram fails The Bankers Who Think ISIS Killings Are a Hoot Just last week, six HSBC bankers in Birmingham, England, were fired over re-enacting (and recording, and posting on Instagram) a mock ISIS beheading. One of the bank employees – the one who nabbed the coveted leading role of beheading victim – rocked an orange jumpsuit as he kneeled in front of his five colleagues, who did a lovely job as a supporting ensemble in black tracksuits and balaclavas. They were fired after the super-insensitive clip circulated online, of course. In their defense, the video was reportedly made during a work-sponsored team-building exercise, and you can only do so many trust falls before it becomes boring and, quite frankly, dangerous....
Mylan and its CEO Heather Bresch are under fire. It raised the price of its EpiPen product — an essential protection for people with life threatening allergies — by a factor of five in the last eight years. Mylan’s statement defending itself clarifies what it’s doing — providing rebates — but evades the main issue of why it increased the price in the first place. Here’s the dialogue between Mylan and the public, in a nutshell: Public: Why is this thing so hellishly expensive? Mylan: We’ll help you afford it with coupons and rebates. Public: Why is this thing so hellishly expensive? Mylan: We’re on your side. It’s the insurance regulations. Public: Why is this thing so hellishly expensive??? RtMylan: We even give some away to schools!S So Mylan’s position is that it won’t explain the massive price increase on a product where it has a monopoly on a generic medication product that millions of people could die without, a product that’s essentially unchanged from past years....
NEW YORK, Aug. 4, 2016 /PRNewswire-USNewswire/ -- DEAR AMERICA... "Donald Trump lives, works, eats and employs people of all races and religions."... Part of the text of a paid news release run on PR Newswire by a Trump supporter. No problem with supporting your candidate, just fun to note a bit of unintended content. An edit by a PR pro might have helped.
|
The recent United and Pepsi social media firestorms are still captivating the media's undivided attention. It’s no surprise that the online perpetuation of these real-life events is the prime topic of conversation for marketers across all industries (not just airlines and soft drinks). Both brand blunders have sparked a burning question that’s occupying my mindspace, and it doesn’t have to do with brand reputation. “Does anyone even care?” Brands have one purpose, selling products and services to the consumers of the world. So unless social backlash and media scrutiny are causing a serious decline in sales numbers, are there any actual consequences?...
When last month’s “Communicator of the Year” can turn into this month’s PR disaster, there’s a lesson for any brand on the perils of flubbing a corporate apology. Any brand can go from hero to zero.
Much has been written in the last week about the missteps of United and its CEO. Given that it was PRWeek that so recently awarded Oscar Munoz as “Communicator of the Year”, I thought the PRWeek postmortem was particularly interesting:
“No company or brand can rest on its laurels when it comes to its reputation. Protecting and enhancing it is a 24/7, 365 days a year undertaking....
Sunday morning United Airlines once again proved that they have some of the worst public relations people in the business, which is likely a reflection of their top management. The Situation Two young girls, ages estimated to be around ten to eleven years old, were prevented boarding a United Airlines flight from Denver to Minneapolis with their family. These were children, not adults, nor young adults. According to United Airlines, they were flying on what is known in the industry as a “Buddy Pass,” which is a relatively free (taxes have to be paid) ticket that is one of the benefits of airline employees. The girls were wearing leggings, which again, according to United Airlines, is in violation of the dress code of people flying on a Buddy Pass. The gate agent apparently approached the family and told them the girls could not board the plane wearing leggings. It is important to note that two of the girls did not have any other clothing options at the gate, and the family apparently checked bags with the girl’s clothing in them at the main ticketing, where a United representative had to weigh the bags, check the tickets, and confirm the identifications of each of the passengers. Despite this close contact with the passengers, the ticket agent did NOT prevent the children, nor the rest of the family from heading to the gate....
But to little old me, a sincere apology goes a long way. When I sense genuine remorse, it means a lot to me -- perhaps because it's so rare, at least in my experience. Combined with my nerdy affection for all things marketing, that sentiment applies to brand apologies, too. It's not so much that I think, "Wow, that means a lot to me," but more like, "Wow, that company really nailed saying, 'Sorry.'" So, who's done it best? We rounded up some of our favorite brand apologies to inspire you next time you make a mistake -- and need to admit your wrongdoing....
This week, enigmatic former Donald Trump campaign advisor Carter Page appeared on a PBS News Hour interview to defend himself from the revelation that he was caught on a phone wiretap colluding with Russian intel agents during the election. This came as a surprise because Page’s last publicly known location was Moscow, suggesting he had already fled the country. He told PBS this week he’s Arizona – but he was standing in front of what appears to be a fake background that has been used before by other political figures.Here’s a screen grab of Carter Page’s interview on PBS News Hour this week. If your first thought was “Why is he standing outdoors in front of a mountain during a remote television interview,” we asked the same question. And if your second thought was “Does he look like he’s poorly superimposed on that fake looking background,” we asked that question as well. So we went digging, using a Google image reverse-search, and we uncovered this strangely familiar image of Arizona Congressman Trent Franks giving an MSNBC interview in 2016 in front of the exact same scene:...
It’s a tricky time to be a food marketer. Consumers are scrutinizing more than ever to what goes into the foods they buy. And what constitutes “healthy” to consumers is in flux. The FDA recently announced that it will be calling out “added sugar” on nutrition labels in the future. It is estimated that 68% of processed foods contain added sugars. “It’s going to really surprise people who go to organic and whole foods stores, when they find that all this natural food they’ve been buying is full of added sugar,” said Barry Popkin, UNC professor and author of a study called, “Sweetening of the Global Diet. ”I heard that there are 61 different names for added sugar listed on food labels, which can make it hard for consumers to evaluate the amount of sugar in products they buy. The sneakiest trick to to have multiple sources of added sugar in one product, so that no one type of sugar shows up first on the ingredients panel....
Congratulations, US media! You’ve just covered your first press conference of an authoritarian leader with a deep disdain for your trade. Here are some tips from Russia.Vladimir Putin’s annual pressers are supposed to be the media event of the year. They are normally held in late December, around Western Christmas time (we Orthodox Christians celebrate Christmas two weeks later and it’s not a big deal, unlike New Year’s Eve). Which probably explains why Putin’s pressers don’t get much coverage outside of Russia, except in a relatively narrow niche of Russia-watchers. Putin’s pressers are televised live across all Russian TV channels, attended by all kinds of media — federal news agencies, small local publications and foreign reporters based in Moscow — and are supposed to overshadow every other event in Russia or abroad. These things are carefully choreographed, typically last no less than four hours, and Putin always comes off as an omniscient and benevolent leader tending to a flock of unruly but adoring children. Given that Putin is probably a role model for Trump, it’s no surprise that he’s apparently taking a page from Putin’s playbook. I have some observations to share with my American colleagues. You’re in this for at least another four years, and you’ll be dealing with things Russian journalists have endured for almost two decades now. I’m talking about Putin here, but see if you can apply any of the below to your own leader....
2016 saw its fair share of corporate public-relations mishaps, but some were more cringeworthy than others. To be sure, the PR crises in certain cases weren't all that bad compared with the serious business missteps that precipitated a few of them, but the fact remains that there is always a better and a worse way to talk to customers and the public when something's gone wrong. These were three of the year's most egregious gaffes, and what companies can learn from them heading into 2017
A bizarre Christmas commercial from Russia is under fire for showing Santa Claus trying to teach a single mother a lesson in being a better parent—by abducting her and dragging her through the wilderness by a rope and eventually pulling a knife on her. And the ad's creators seem baffled that anyone could have a problem with it. The spot, for Credit Bank of Moscow, was created by ad agency 3Sba. It is beautifully shot, which makes it even weirder—clearly no expense was spared in producing the film, yet how no one raised a red flag during its creation is baffling. Check out the ad here...
The President-elect's supporters are threatening to boycott Pepsi (PEP) over fabricated statements circulating on social media. Twitter users, many citing debunked news articles, claim PepsiCo (PEP) CEO Indra Nooyi told Trump fans to "take their business elsewhere. "Sites designed to trick people, including Truthfeed and Gateway Pundit, published the fake quote while encouraging readers to stop buying Pepsi's products. Gateway Pundit also incorrectly claimed PepsiCo's stock plunged 5% because of the comment that Nooyi never actually made. Nooyi never told Trump's supporters that Pepsi doesn't want their business and she even congratulated the president-elect on his victory. But she condemned the ugly rhetoric of the campaign....
Skittles has responded with uncharacteristic yet appropriate seriousness after being dragged into the presidential race by Donald Trump Jr., son of the Republican nominee, who posted a controversial tweet on Monday with an analogy about Skittles and refugees. Here is Donald Trump Jr.'s tweet... Within hours, Denise Young, vp of corporate affairs at Skittles parent Wrigley Americas, responded with a tersely word statement. "Skittles are candy. Refugees are people," she said. "We don't feel it's an appropriate analogy. We will respectfully refrain from further commentary as anything we say could be misinterpreted as marketing."...
Olympian Ryan Lochte, who was dropped this week by major sponsors including Speedo and Ralph Lauren, has found a brand willing to take him on. Pine Bros. Softish Throat Drops signed an endorsement deal today with Lochte, who will appear in commercial and print ads for the brand. The swimmer thanked the company in a tweet today. Lochte embellished the story of what he claimed was a robbery at gunpoint with fellow swimmers at a gas station in Rio de Janeiro during the Olympics earlier this month, lying about it to NBC's Billy Bush and Matt Lauer (and inspiring some shade from the likes of Al Roker, Stephen Colbert and John Oliver, who all called him out for his behavior). Lochte apologized to Lauer in an interview that aired on the Today Show on Monday, saying that he "over-exaggerated" the events of that night. Lochte's ads for Pine Bros. will feature the tagline, "Pine Brothers Softish Throat Drops: Forgiving On Your Throat," just as the company—and Lochte, himself —is asking the public to forgive him. ...
|
A case in crisis PR and the challenges of social media.