Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Tracking the customer journey

Tracking the customer journey | Public Relations & Social Marketing Insight | Scoop.it

There’s a widening gap between how marketers and consumers feel about brands collecting data and tracking customer journeys.


According to a recent report by Edelman and The University of Cambridge Psychometrics Centre, 77% of marketers believe their organization should invest in predictive data and 71% of consumers believe that brands with access to personal data are using it unethically.


Much of this data is collected by tracking customer journeys, which has gotten more complicated as consumers juggle devices over the course of considering and making a purchase.  An OMD report revealed that people swap devices 21 times an hour.  The traditional tracking cookie falls short....

Jeff Domansky's insight:

Have we reached the consumer's tolerance for tracking?

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How People Buy: The Evolution of Consumer Purchasing | HubSpot

How People Buy: The Evolution of Consumer Purchasing | HubSpot | Public Relations & Social Marketing Insight | Scoop.it

It's the great American pastime.


No, I'm not talking about baseball. Or stuffing your face with apple pie. Or arguing about politics with your family over Thanksgiving dinner. No, I'm talking about the great American pastime of buying stuff.


Unlike those other pastimes, however, which have remained relatively unchanged over the years, the way we buy has evolved considerably. For example ...


In 1914, you might've been tempted to buy a (non-branded) pastry after noticing a delicious smell emanating from the local bakery.


In 2014, you might be tempted to buy a Pop-Tart after seeing a commercial for Pop-Tarts on TV, or after reading an article about Pop-Tarts on The Wall Street Journal website, or after hearing about (or attending) a Pop-Tarts-brandedsummer concert series....

Jeff Domansky's insight:

Learn how people have changed their purchasing habits over the last hundred years. Recommended reading for ad, marketing and PR pros. 9/10

Jeff Domansky's curator insight, October 5, 2014 8:54 AM

Learn how people have changed their purchasing habits over the last hundred years. Recommended reading for ad, marketing and PR pros. 9/10

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Yet More Evidence Women Are Smarter

Yet More Evidence Women Are Smarter | Public Relations & Social Marketing Insight | Scoop.it

What's important to understand about attribute framing is that it's entirely irrational and easily bleeds into stupid decision making.


Taking the soap example, consumers might favor soap sold as "95% Pure" over soap sold as "Only 1% Impure" even though the latter is the superior product. That's why advertisers and marketers can (and do) use attribute framing to create preference for inferior products.


So here's the kicker. The study unexpectedly revealed that male great apes were more susceptible to attribute framing than females. In other words, men are more likely than women to make an irrational (i.e. dumb) decision based upon attribute framing....

Jeff Domansky's insight:

Apes and my wife agree: women are smarter .

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