Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Online Shopping Psychology | E-Commerce Checkout Decisions | Incloud

Online Shopping Psychology | E-Commerce Checkout Decisions | Incloud | Public Relations & Social Marketing Insight | Scoop.it

We all love a bit of online shopping but what goes through our head before we click to buy items over the web?


We have done some research in the form of an infographic, which reveals some fascinating insights into the psychology of the online consumer.  


A massive 85% of people said they read online reviews before making a purchase and 1/3 of shoppers admitted buying an item after being influenced by a video. The research also looks into why we abandon sales at the checkout, which is predominantly down to hidden charges and having to register before buying.


Check out our infographic below for the full insight into the mind of the online shopper....

Jeff Domansky's insight:

When we shop online we make sub-conscious decisions when we are buying items but what goes through our head before we click the purchase button?

Jeff Domansky's curator insight, December 19, 2014 1:48 PM

Valuable insight for social marketers.

Bart van Maanen's curator insight, December 20, 2014 12:18 PM

Wat beweegt de online consument in de webwinkel? Wat reviews en video kennelijk veroorzaken in de psychologie van de shoppers.

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What’s Empowering the New Digital Consumer? | Nielsen

What’s Empowering the New Digital Consumer? | Nielsen | Public Relations & Social Marketing Insight | Scoop.it

Technology has changed a lot in the last 30 years—even the last three! Today’s consumer is more connected than ever, thanks to the proliferation of digital devices and platforms. Content once available only via specific channels, such as print and broadcast television, can today be delivered to consumers through their multiple connected devices.


These changes are driving a media revolution and blurring traditional media definitions. In fact, Americans now own four digital devices on average, and the average U.S. consumer spends 60 hours a week consuming content across devices. In Nielsen’s Digital Consumer Report, we explore this transformation and examine how the everyday lives of consumers are now intertwined with the digital world....

Jeff Domansky's insight:

This Nielsen research study hashas valuable Insight for marketers on reaching the hard-to-reach digital consumer.

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Big data: are we making a big mistake? - FT.com

Big data: are we making a big mistake? - FT.com | Public Relations & Social Marketing Insight | Scoop.it

Five years ago, a team of researchers from Google announced a remarkable achievement in one of the world’s top scientific journals, Nature.


...It produces uncannily accurate results; that every single data point can be captured, making old statistical sampling techniques obsolete; that it is passé to fret about what causes what, because statistical correlation tells us what we need to know; and that scientific or statistical models aren’t needed because, to quote “The End of Theory”, a provocative essay published in Wired in 2008, “with enough data, the numbers speak for themselves.


Unfortunately, these four articles of faith are at best optimistic oversimplifications. At worst, according to David Spiegelhalter, Winton Professor of the Public Understanding of Risk at Cambridge university, they can be “complete bollocks. Absolute nonsense.


Found data underpin the new internet economy as companies such as Google, Facebook and Amazon seek new ways to understand our lives through our data exhaust. Since Edward Snowden’s leaks about the scale and scope of US electronic surveillance it has become apparent that security services are just as fascinated with what they might learn from our data exhaust, too....

Jeff Domansky's insight:

Big data delivers, well frankly, big data. But it doesn't necessarily deliver big insight. There is still the inherent problem of bias as this excellent Financial Times feature article shows. Recommended reading. 9/10

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