Public Relations & Social Marketing Insight

If a 150-million-year-old Brachiosaurus could talk, what would it say?You can find out at Chicago’s Field Museum of Natural History, where many of the exhibits will soon tell their own stories using local voices, thanks to an initiative from local museum advertising specialist Leo Burnett.

The agency wrote more than 100 short scripts, each a paragraph or two long, designed to capture the “voice” of various plants, animals and minerals in the museum’s permanent collection. The write-ups combine history and humor. For example, the Brachiosaurus bemoans its girth while also discussing the contributions of paleontologist Elmer Riggs.

Everyday Chicagoans are invited to record the first-person monologues in a special pop-up audio booth that is traveling around the city this summer. (It visited Chinatown this weekend.) Ultimately, the best voiceovers will be accessible via smartphone for Field visitors to enjoy on audio tours....

Our goal as savvy email marketers is to look beyond the lure of the one-time conversion and strive to build an ongoing relationship between consumers and our brands. Why is this goal so important? Because it’s been proven through many a marketing study that engaged customers become loyal customers and loyal customers are the most valuable segment in any list or database.

This type of highly engaged, loyal customer typically has higher overall lifetime value than the casual consumer. They’re also more likely to be an evangelist, introducing new customers to your brand in a very personal way and building the next layer of loyal customers.

But, how can you help to build a stronger bond with your customer base? In my last article, I outlined ways to stimulate an unengaged audience by increasing the relevancy of your email creative by including more dynamic content. Sharing relevant content demonstrates to customers that we know them as individuals and are dedicated to providing them with useful information, products or services. Using historical and behavior data is a great way to present content that’s tailored to their individual needs and preferences, but you also need to engage with your audience on an emotional level in order to achieve the goal of creating a true brand-loyal customer....

Let’s explore four creative ways in which email marketers have used data as a platform to build creative that forms a bond between their customers and their brand....