Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Urban Outfitters Just Hit a New Low by Selling Bloody Kent State Sweatshirt

Urban Outfitters Just Hit a New Low by Selling Bloody Kent State Sweatshirt | Public Relations & Social Marketing Insight | Scoop.it

Filed under: The most WTF thing we've seen in months.


Urban Outfitters, purveyor of clothing and home goods, big-ass floppy hats and occasionally offensive T-shirts, has outdone itself with this product on its website—a "vintage" Kent State University sweatshirt featuring fake blood splatters.


In 1970, the Ohio National Guard fired on a group of unarmed anti-war student protesters at Kent State, killing four and wounding nine others.

The sweatshirt sold out quickly, because there was only one. ("We only have one, so get it or regret it!" said the description.) Now it's listed on eBay by someone who says he/she will "give 50% of the profit to the Southern Poverty Law Center, who protect those who cannot protect themselves, often those who are victims of police brutality."...

Jeff Domansky's insight:

While not intentended, it's still a marketing fail. Someone in the marketing department needs sensitivity training or some idea of how sloppy thinking can create a mini crisis that can quickly escalate into a social media firestorm. To their credit, the company was quick to apologize and explain but it shouldn't have gone there in the first place. Another marketing lesson.

Deanna Casey's curator insight, September 15, 2014 9:54 PM

Urban Outfitters clothing and home goods store has many loyal customers purchasing their unique items and childish style. Although their style and products are well liked among young hipsters, they have always been known for their controversial saying on products. Many people take offense to their blunt choices of prints and designs that contain controversial messages. Recently, in this article by adweek.com, they posted a vintage faded Kent State University sweatshirt with dye blood splatters, or what seemed to be. The company only had one for sale and did not refer to the 1970 anti-war student protesters killed and wounded at the University. Social media took off on this negative advertised product from a company that is constantly looking to be a topic of discussion. Teen Twitter members were furious that the company they purchased from were insensitive to the tragic event in 1970. Urban Outfitters posted an apology that the stains on the shirt were in no way supposed to represent a blood stain or had any connection to the 1970’s shooting event at Kent State University. Social consumers are gathering this negative information about Urban and seeing the hate from many on social media sites, this would lead them to purchase from a competing brand. Urban Outfitters digital identity of the way they represent themselves has been becoming more negative in the past couple years. With their countless articles of clothing with drinking and drugs messages, and their customer base under the age of 21 their reviews on social media have been nothing but negative. I feel that Urban Outfitters wants any sort of media coverage, good or bad. Having the spotlight on them encourages consumers to search the site, and possibly like some of their products. Urban has a fan base of mainly hipsters, which are identified as stepping out of the box and doing things outside the lines, the company is doing the same just in more extreme cases.

Amanda Wall's curator insight, September 19, 2014 6:56 PM

Recently in class we were assigned a project where we could choose a for profit on non-profit organization I chose Urban Outfitters, one of the most recent controversial clothing companies in today society.

 

This article describes how Urban Outfitters is defending there vintage Kent State sweater, however, most people see through the vintage look and see it as nothing more than the tragedy that occurred in 1970. The Ohio National Guard fired on a group of unarmed anti-war student protestors at Kent State, resulting in four deaths and nine wounded. As to be expected people who know the background behind Kent State automatically assume the red "vintage" stains on the sweater is blood stains, whether the stains represents blood or not this specific sweater has respectfully been pulled off the shelves. 

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PR Fail: Cinemark Invites Families of Aurora Shooting Victims to Theater Reopening | PRNewser

PR Fail: Cinemark Invites Families of Aurora Shooting Victims to Theater Reopening | PRNewser | Public Relations & Social Marketing Insight | Scoop.it

A note to readers: While most of the PR failures we write about are unfortunate, they are also amusing (on some level). This one, however, cannot be categorized as anything but horrifically insensitive, bordering on cruel.

 

Relatives of the victims of last summer’s movie theater shooting in Aurora, Colorado recently received invitations from Cinemark USA to attend the reopening of the same theater at which their loved ones lost their lives. The invitations, which were sent just after the holidays, urged recipients to “reserve [their] tickets” for an evening of remembrance and a movie to follow.

 

In response, family members sent a strongly-worded letter to Cinemark in which they expressed anger and outrage at the company’s lack of compassion, calling the invitation “disgusting”. They also noted that Cinemark representatives never reached out to offer their condolences; the company even rebuffed requests to meet with family members without lawyers present. The letter admonishes the reopening celebration as a “thinly veiled publicity ploy” and calls for a boycott of the theater....

Jeff Domansky's insight:

It's hard to imagine a more insensitive, poorly conceived and predictable PR fail than this one. It happens so often when marketing departments act first and think later. 

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5 takeaways from the Papa John’s debacle | Crisis GroundFloor media

5 takeaways from the Papa John’s debacle | Crisis GroundFloor media | Public Relations & Social Marketing Insight | Scoop.it
The pizza chain became a lightning rod for criticism after it insulted an Asian-American woman, and the incident provides crisis lessons for all PR pros.
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Bizarre Tale of Arizona Bistro's Bad PR Grows | The PR Coach

Bizarre Tale of Arizona Bistro's Bad PR Grows | The PR Coach | Public Relations & Social Marketing Insight | Scoop.it

Earlier this week, I posted about the Facebook meltdown and trials and tribulations of Amy’s Baking Company Bakery Boutique & Bistro in Scottsdale. Arizona (Epic Facebook meltdown, PR fail or publicity ploy?).

 

This un-reality show couldn’t get much stranger. It has more twists, turns and intrigue than a Shakespearean tragedy. Or maybe the Keystone Cops would be more accurate?

 

The bistro was featured in a raucous season finale episode on Kitchen Nightmares featuring explosive celebrity chef Gordon Ramsay.

 

It was an entertaining and highly-charged reality TV episode complete with drama, screaming, yelling, heroes and villains....

Jeff Domansky's insight:

The un-reality continues with more bad PR, twists and turns and a planned news conference and the most bizarre news release ever. Stay tuned!

Gary Pageau's curator insight, May 17, 2013 2:33 PM

How "not" to...

Jeff Domansky's comment, May 17, 2013 2:38 PM
Thanks for the Scoop Gary. Wasn't that press release something?
Gary Pageau's comment, May 17, 2013 2:49 PM
People forget, PR starts with product, not the spin. If you're core "product" isn't solid, no PR will save you.
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Top 10 Crisis Management Case Studies: How Social Media Can Help Airlines Deal With Their Worst Nightmares | Leaders in airline & airport customer engagement :: SimpliFlying

Top 10 Crisis Management Case Studies: How Social Media Can Help Airlines Deal With Their Worst Nightmares | Leaders in airline & airport customer engagement :: SimpliFlying | Public Relations & Social Marketing Insight | Scoop.it

Crises in the Air Transport industry come in many shapes and forms but they usually have three things in common: 1) no prior notice or warning signs, 2) the need to inform large numbers of people in a very short time and 3) a large number of (increasingly digital) angry/distressed people.


However, regardless of whether the crisis is something the airline did to itself , an uncontrollable natural phenomenon or a strike, there is always a need to reach large numbers of people as quickly as possible, providing information, answering their questions and avoiding the spread of false rumors....

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