Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Jack Dorsey's Twitter layoff email shows the value of honesty - without bullshit

Jack Dorsey's Twitter layoff email shows the value of honesty - without bullshit | Public Relations & Social Marketing Insight | Scoop.it

Days after taking over as Twitter’s permanent CEO, Jack Dorsey has laid off 336 people. You could learn a lot from the straightforward, honest, and sensitive way he tells his company about it.


The corporate layoff is a communications trap for leaders. It makes them insecure, so they they adopt HR bullshit and talk about “reduction in force”, “rightsizing”, “eliminating positions.” But they don’t have to. Here’s how Jack Dorsey told Twitter he was letting a big chunk of the company go....

Jeff Domansky's insight:

Admirable leadership from Twitter CEO Jack Dorsey.

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Case Study: Good Corporate Communications in a ‘Difficult Situation’ | PRNewser

Case Study: Good Corporate Communications in a ‘Difficult Situation’ | PRNewser | Public Relations & Social Marketing Insight | Scoop.it

Case Study: Good Corporate Communications in a ‘Difficult Situation’ Earlier this month at PyCon 2013 — a big tech industry conference for developers — a female attendee tweeted a picture of two male attendees, publicly shaming them for making inappropriate sexist jokes. This tweet led to at least two people losing their jobs. One of them was the woman herself, who worked for SendGrid as a “developer evangelist”, and the incident has sparked heated debate about sexism in tech and attacks on all sides. But stepping away from the commentary regarding her intentions or actions, we can learn some valuable PR lessons from the actions of a company facing fire due to the actions of an individual employee. As the title of the CEO’s public statement implies, SendGrid did an excellent job of handling a “difficult situation” by taking a stance and communicating it quickly to stakeholders. SendGrid correctly decided that the incident required a corporate response....

Jeff Domansky's insight:

This story is everywher but is a great case study and cautionary tale for employers, HR, reputation managers. 

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