Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Report: Awareness Trumped By Other Factors When Consumers Rate Brands

Report: Awareness Trumped By Other Factors When Consumers Rate Brands | Public Relations & Social Marketing Insight | Scoop.it

Interpublic’s Hill Holliday is out with a new brand research study, the Brand Edge Index, that takes a deep dive into various product categories and ranks top brands based on proprietary surveys.


The first installment looks at the home appliance category and rates brands in six subsets: vacuums, dishwashers, washer machines, ranges, refrigerators, and grills. The rankings are based on 5,600 survey respondents who assessed 45 brands.


Top-ranked brands included Dyson (vacuums), Bosch (dishwashers), Samsung (both washing machines and refrigerators), and Weber (grills).


The report found that niche brands and disruptive brands frequently outrank longstanding first-to-market brands. Awareness doesn’t always lead to preference or advantage. In part, that’s explained by the survey finding that reliability is the most important attribute for home appliance brands....

Jeff Domansky's insight:

Awareness is not always the biggest factor driving consumers. Some ad and PR people will be crying. ;-)

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The Future Of Branding Is Debranding

The Future Of Branding Is Debranding | Public Relations & Social Marketing Insight | Scoop.it

BRANDED CONTENT: A SHORTSIGHTED CON


But branded content isn't a long game. There are several reasons why. The first issue is intent. The essence of branded content is deliberately blurring the line between editorial content and advertising. Hiding your true colors is never a good idea. Another issue is the logic behind branded content itself. It’s misleading to use a totally different set of qualities—good stories—to sell a product that has intrinsically nothing to do with these qualities. Hiring a top filmmaker won’t improve the quality of your energy drink. Brands cannot deliver what they advertise. Shoes or coffee can never live up to their brands’ promises—they are just shoes and coffee. You could even say that the better the stories, the more dishonest the companies are being.

A camouflage strategy also complicates an already too complex world driven by hidden agendas. Even well-informed people who are able to both enjoy branded content and take it with a grain of salt will subliminally become accustomed to the new branded content standard—not to mention more vulnerable groups such as kids and adolescents. And what about the stories no one wants to hear, stories incapable of selling something? People are more likely to follow a happy, undemanding brand instead of bonding with real people and real-world problems. A brand will never ask you for help. It won’t confront you with difficulties or opposing views....

Jeff Domansky's insight:

Is branded content, native journalism and content marketing a short sighted con? Jasmine de Bruycker thanks "de-branding" is the future of marketing.

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7 Questions Every Online Customer Has & Why You Need to Know Them

7 Questions Every Online Customer Has & Why You Need to Know Them | Public Relations & Social Marketing Insight | Scoop.it

Most people visit your site because they want something. Your ability to give them that something determines whether they take up your offer and your landing page converts. A while back, I talked about the importance of reading your customers’ minds to improve conversions, but you can go one better, by understanding not just their minds but their emotions.


According to Psychology Today, there’s a strong emotional component to the way people evaluate brands and potential purchases. And it’s not just about feeling good about your ad (though that’s important, too); it’s about what’s going on inside their brain....

Jeff Domansky's insight:

Learn the 7 questions your customers are asking even if they don`t always know it. Answer them and improve conversions.

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nguyễn vui's curator insight, August 28, 2015 6:02 AM

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Annie Sisk's curator insight, August 29, 2015 9:30 AM

Whatever your niche, your customers probably have some of the same questions - can you answer them? 

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5 New Challenges For Tomorrow's Global Marketing Leaders

5 New Challenges For Tomorrow's Global Marketing Leaders | Public Relations & Social Marketing Insight | Scoop.it
In a global world, brands need to speak a lot of different customers’ languages. And, as mobile, social and software increasingly break down traditional communications borders to transform how brands communicate with consumers, marketing leaders are facing new strategic challenges as they look to develop global marketing fluency....
Jeff Domansky's insight:
In a global world, brands need to speak a lot of different customer languages. Here's what marketing leaders need to know.
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Think Big, but Speak Simply About This | Lisa Pool

Think Big, but Speak Simply About This | Lisa Pool | Public Relations & Social Marketing Insight | Scoop.it

Think Nike: just do it. Think Apple: Hello. Think EA Games: Challenge Everything.


If your campaign speak keeps going and going and going like the Energizer Bunny, you may wear people out before they catch up with your this. Make it simple. Get on your Harley-Davidson until you can define your world in a whole new way.


Thinking big about speaking simply is power.


Complexity is difficult. Complexity will drown in the noise.If you can’t speak simply about whatever this is, take a step back, think bigger about simplicity. Do something different with this. Look at the heart and soul of this. Simple will rise above the noise.


Think Big. Speak Simply.

Jeff Domansky's insight:

Lisa Pool reminds marketers of the most important element in marketing and communication. Simplicity.

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What Can We Expect From The Next Decade Of Marketing?

What Can We Expect From The Next Decade Of Marketing? | Public Relations & Social Marketing Insight | Scoop.it

While most of the impact of technology on marketing has been tactical so far, over the next decade or so there will be a major strategic transformation.


Today, however, digital technology has enabled us to retarget consumers when they respond to a message and that has changed marketing forever. In effect, we must make the shift from grabbing attention to holding attention.


That means that brands will have to learn to be more like publishers and develop content skills. It also means that marketers will have to create a genuine value exchange rather than just coming up with catchy ad slogans and price promotions. Like it or not, we’ve entered a post-promotional paradigm....

Jeff Domansky's insight:

Forgot about talking at customers, barking about product or service benefits and rational arguments. Welcome to the "passion economy.” And your marketing strategies had better reflect this shift in the future according to Greg Satell. Recommended reading for marketing and PR pros.  9/10

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Random Thoughts From Marketers Like You

Random Thoughts From Marketers Like You | Public Relations & Social Marketing Insight | Scoop.it

As marketers tackle the inbound marketing terrain, here's what's going through their brain.... One of my colleagues recently stumbled across this awesome piece of curated content -- compiled from the random thoughts of a guy named Aaron Karo at ruminations.aaronkaro.com -- and it got me thinking about all the random thoughts that cross my mind when I'm knee deep in inbound marketing.

 

So I tapped into the minds of my fellow inbound marketers to come up with a marketing-themed parody of Aaron's list. Here's what we've all been thinking. I'm willing to bet a few of these have crossed your mind, too. Feel free to share your favorites using the tweet links below and hashtag #mktgthought....

Jeff Domansky's insight:

Channeling the marketing thoughts of your inner Homer Simpson. ;-)

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Low ratings are better than no ratings on Amazon

Low ratings are better than no ratings on Amazon | Public Relations & Social Marketing Insight | Scoop.it

A one-star rated product listed on Amazon.com Inc.’s site sells better than a product with no reviews or ratings at all, said Chad Brandon, key account manager of Amazon for athletic footwear manufacturer Asics.

When it comes to new products on an online marketplace, reviews matter more than price, said Fahim Naim, founder of e-commerce consulting firm eShopportunity. Those insights were shared at the “Amazon & Me” workshop this week at the Internet Retailer Conference & Exhibition in Chicago.

Brandon and Nahim both suggested that first-party Amazon sellers, which are manufacturers that sell wholesale to Amazon, utilize Amazon Vine. The Amazon service puts products in front of customers to review. Amazon selects customers based on their reviewer ranks, "which is a reflection of the quality and helpfulness of their reviews as judged by other Amazon customers," according to Amazon. Sellers pay Amazon a fee for the service and can't influence whether the rating is positive or negative. Customers aren't paid to write reviews.... 

Jeff Domansky's insight:

Low ratings are better than no ratings on Amazon? Somehow I just don't get that. It feels instinctively wrong and my sense is it would be better to work harder to get positive ratings.

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New Study: Data Reveals 67% of Consumers are Influenced by Online Reviews

New Study: Data Reveals 67% of Consumers are Influenced by Online Reviews | Public Relations & Social Marketing Insight | Scoop.it

Google processed over 1 trillion search queries in 2014. As Google Search continues to further integrate into our normal daily activities, those search results become increasingly important, especially when individuals are searching for information about a company or product.


To better understand just how much of an impact Google has on an individual’s purchasing decisions, we set up a research study with a group of 1,000 consumers through Google Consumer Surveys. The study investigates how individuals interact with Google and other major sites during the buying process....

Jeff Domansky's insight:

Ignore online reviews at your own peril, as they greatly influence prospects who are looking to do business with your brand.

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Trust Hacking

Trust Hacking | Public Relations & Social Marketing Insight | Scoop.it

We can shortcut the path to trust and sell more products by leveraging certain behavioral psychology principles called cognitive biases and heuristics. Cognitive biases and heuristics are mental models (sometimes irrational or flawed) used to reduce the time or energy for a task when making judgments.


While there are over 100 cognitive biases and heuristics, I want to focus specifically on ones that give your product instant trust in the eyes of the consumer.


Hence trust hacking.


But first, a warning: I am in no way promoting black hat persuasion tactics for the sole purpose of getting money from people. You must first have a good product that will genuinely help consumers. These tactics will help get your product into more of the right hands. If that is not you, stop reading right now. Onward....

Jeff Domansky's insight:

Six psychological triggers that can help you in your content marketing strategies.

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Larry Ellison -- Genius Leader, Terrible Copywriter | Re/code

Larry Ellison -- Genius Leader, Terrible Copywriter | Re/code | Public Relations & Social Marketing Insight | Scoop.it

Richard Levitt, who worked in communications at Oracle for more than seven years, originally published this post on LinkedIn. It started off right


…Around 1984, Rick Bennett convinced Larry to start running ads. Rick’s approach is highly aggressive and confrontational. And, as it turned out, highly disruptive and successful.In an essay about his time working with Larry, Rick wrote, “I once asked Larry if maybe we ought to run some ad copy by legal. His response surprised me. He said, ‘Hell no! I’ve got a litigation department. Let ’em litigate.


’”That relationship lasted until about 1990. Soon Larry started writing his own ads. Larry is a brilliant tech guy, powerful leader and businessman. But he’s not a copywriter. And without anyone to guide or challenge him, that edgy positioning diminished into self-referential statistics. Worse, ads crumbled under extreme legal oversight....

Jeff Domansky's insight:

Great business story about influential and successful business leader Larry Ellison. Copywriter? Not so much.

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5 Ways to Rankle an Old-School Journalist | Copyblogger

5 Ways to Rankle an Old-School Journalist | Copyblogger | Public Relations & Social Marketing Insight | Scoop.it

Native advertising, when used intelligently, can work incredibly well -- which is exactly why it's so controversial.


This is the first post in a series on native advertising. An introduction, if you will.


One that states from the start that there is controversy.


Why approach a series this way?


Simple: Native advertising is probably one of the least-known scalding-hot topics in the business world.


In fact, few business people can even define native advertising. And those outside of it are clueless it even exists (we’ve got the data to prove this — will share later).Yet media research group BIA/Kelsey predicts that by 2017, brands will spend $4.57 billion on social native ads....

Jeff Domansky's insight:

Try to define it or call it what you like but native advertising is poised to disrupt and impact marketing forever.

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Celebrate The Ingenuity Of Small Businesses (10 Photos)

Celebrate The Ingenuity Of Small Businesses (10 Photos) | Public Relations & Social Marketing Insight | Scoop.it

These small businesses use ingenuity, creativity and no budget to get results. They don't have an "ad agency" or even an "ad budget" — but they do the best with what they got....

Jeff Domansky's insight:

You'll enjoy these visual examples of small business marketing and creativity.

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