Public Relations & Social Marketing Insight
443.6K views | +2 today
Follow
Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
Your new post is loading...
Your new post is loading...
Scooped by Jeff Domansky
Scoop.it!

Five Essential Reputation Management Tools

Five Essential Reputation Management Tools | Public Relations & Social Marketing Insight | Scoop.it

IAn instant is all it takes to threaten your business's sterling reputation online. You might have had an off day or the misfortune of dealing with an ornery customer, but it's almost inevitable that you'll come face to face with a negative online review at some point in your career.

 

But, as Adrienne Weissman, CMO at G2 Crowd, recently pointed out, negative reviews aren't all bad. Some 70% of Americans read reviews before making a purchase, and those who seek out negative reviews tend to be more engaged and are 67% more likely to make a purchase. Plus, 68% of people trust a company more when their reviews are a mix of good and bad.

 

Of course, the key to making the best of a bad review lies largely in your response. That means you need to be able to find reviews (both good and bad) as they pop up. That's definitely more social media monitoring than one person can handle...

 

And that's where reputation management tools come in. The following five reputation management tools are some of the best on the market for tracking mentions, discovering influencers, and managing online reviews as they happen....

Jeff Domansky's insight:

Good reputation management tools if you have a budget, though several offer freemium versions

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

More Companies Monitoring Social Media for Adverse PR | MediaPost

More Companies Monitoring Social Media for Adverse PR | MediaPost | Public Relations & Social Marketing Insight | Scoop.it

The proportion of corporate directors who say their companies are monitoring social media for “adverse publicity” (a gentle euphemism) has increased from 32% in 2012 to 41% today, according to the latest Corporate Directors Survey from PricewaterhouseCoopers.


However, as these figures indicate more than half of corporate directors still believe their companies aren’t doing a good enough job of keeping an eye out for adverse publicity: 55% of the PwC survey respondents said their companies either aren’t monitoring social media efficiently, or aren’t doing it at all. That’s down moderately from 61% in 2012.


PwC found a similar story in regards to social media strategies for applications like marketing, research, and internal communications. Thus 40% of respondents said their companies are leveraging social media for strategic goals, while 54% said their companies’ efforts to leverage social media are insufficient or nonexistent; both figures are unchanged from two years ago....

Jeff Domansky's insight:

55% of corporate directors believe their companies are not monitoring or not monitoring effectively for potential PR problems. More interesting data in this research report for PR, crisis and reputation managers. Valuable reading  9/10

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

All Apologies | PR Verdict

All Apologies | PR Verdict | Public Relations & Social Marketing Insight | Scoop.it
The two Australian DJs who made the prank call to Prince Edward hospital have broken their silence with an explanatory interview with Australian media.

Solemn and deeply apologetic, Michael Christian and Mel Greig, the two DJs behind the Kate Middleton-related hospital prank call that led to the suicide of the nurse who put them through, say they are “incredibly sorry” for what transpired. Speaking on behalf of the pair, Christian said both were “gutted, shattered, heartbroken.”

The fourteen-minute interview covered the predictable: Whose idea was it? Was this terrible outcome ever anticipated? What was their reaction on hearing about the suicide? And what happens now? At every turn, both gave a good interview. Prank calls have been around for years, they said, and they had no idea how this could happen. The call was meant to be nothing more than a funny routine prank. And, of course, they said they were very sorry....
Jeff Domansky's insight:

A forthright apology helps in a sad situation but this tragic case is not yet over for all involved. 

Tom George's comment, December 11, 2012 4:59 PM
I didn't follow the story, but it sounds tragic. What did they say in the prank, if you don't mind me asking
Jeff Domansky's comment, December 11, 2012 7:10 PM
Prank call to hospital nurse where Princess Kate was for morning sickness. Nurse later committed suicide
Scooped by Jeff Domansky
Scoop.it!

Repairing a Damaged Reputation Online

Repairing a Damaged Reputation Online | Public Relations & Social Marketing Insight | Scoop.it

No matter how secure and well-placed a brand appears to be, the danger of an online reputation crisis is always lurking. The open nature of modern day communication channels, like blogs, social networks and review sites, means that one bad customer experience or a small lapse in service standards can quickly damage a brand’s reputation.

 

Negative experiences shared more often

 

Research shows that consumers are much more likely to share negative experiences on social networks and other public platforms.

 

A damaged online image can have severe effects on a brand’s value and business performance. A study by Deloitte shows that nearly 41% of companies that experience a negative reputation event reported loss of brand value and revenue....

Jeff Domansky's insight:

Here's how to repair a damaged online reputation.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

What You Need to Know About That Bloomberg News Snooping Scandal

What You Need to Know About That Bloomberg News Snooping Scandal | Public Relations & Social Marketing Insight | Scoop.it

Simon Dumenco deconstructs the culture of the global news conglomerate that billionaire Mike Bloomberg whimmed into being. Remember that time Bloomberg News got caught using subscriber information from Bloomberg data terminals to spy on the financial industry? Oh, right, that pretty much just happened. But conveniently for Bloomberg, a bigger journalism-related scandal -- the revelation that the Justice Department was spying on the Associated Press (a story that will haunt the Obama administration forever) -- broke, overshadowing the Bloomberg scandal.

 

You may have missed Bloomberg News Editor-in-Chief Matthew Winkler's admission and apology, titled "Holding Ourselves Accountable," that was published in the dead of the night last Monday -- at 12:11 a.m. ET. In it, he owned up to the fact that Bloomberg News reporters had access to "limited client information" for Bloomberg's financial-data-terminal business, a sibling division of the Bloomberg empire that serves more than 300,000 subscribers on Wall Street and beyond....

Jeff Domansky's insight:

Accountability? Not so much.

No comment yet.