Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Google Stays Quiet On StellaService Ratings Integration Launch, Despite Fall Rumors

Google Stays Quiet On StellaService Ratings Integration Launch, Despite Fall Rumors | Public Relations & Social Marketing Insight | Scoop.it

Back in May, Google announced a partnership agreement with online customer service ratings firm StellaService. The licensing deal is designed to bolster the search giant as the go-to destination for product search. The actual integration has yet to launch, and Google is remaining quiet on any roll-out details.


A Forbes report earlier this week claims Google is planing to launch the Trusted Stores initiative with StellaService this fall.


A launch in time for the holiday shopping season would be ideal. Google has declined to comment on timing, however. The article also says StellaService data will appear alongside Google Trusted Stores’ check marks in search results, but again, Google hasn’t announced what the integration will look like or where ratings will appear....

Jeff Domansky's insight:

Retailers and marketing should be watching this development closely...

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MediaPost Publications Social Savvy: Swarovski, Uniqlo, Nordstrom Top Brands

MediaPost Publications Social Savvy: Swarovski, Uniqlo, Nordstrom Top Brands | Public Relations & Social Marketing Insight | Scoop.it

When it comes to selling luxury via social media, some brands are far more artful than others, according to a new analysis of social-media platforms from L2’s latest report.


The report ranked some 250 prestige brands across 15 social media platforms. Swarovski is batting a thousand and present on all of them, followed by fast-fashion chain Uniqlo, active on 13. “Prestige brands are present on an average of seven platforms, with 15% on 10 or more,” writes Scott Galloway, professor of marketing at New York University’s Stern School and founder of L2. “Brands are still searching for the right balance between promise and performance and, as costs increase, will likely pare down the number of platforms they invest in.”...

Jeff Domansky's insight:

This research is a must-read for social marketers and the list of social brand leaders is worth noting. 

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The family firm selling via Facebook

The family firm selling via Facebook | Public Relations & Social Marketing Insight | Scoop.it

The BBC's Jill Martin visits US clothing company Lolly Wolly Doodle, which is helping to lead the way in selling directly through Facebook.


As a family-run company with just 160 employees and a funny name, US children's clothing manufacturer Lolly Wolly Doodle (LWD) does not immediately seem like a trendsetter.Yet the North Carolina firm and its owner Brandi Temple are at the forefront of how small retailers are increasingly selling their wares directly through Facebook.


Billionaire investor Steve Case, the co-founder of US internet group AOL, is so impressed with LWD and its "Facebook commerce" business model that earlier this year his Revolution Growth fund invested $20m (£13m) in the company.


He says that LWD has the potential to be a billion-dollar business.Mr Case adds: "Ms Temple really had pioneered the whole area of social shopping. It's really bringing consumers almost into the design process."For most people focused on e-commerce, social is an afterthought. For her, it's the main event. I think that's unique."...

Jeff Domansky's insight:

Interesting social business case study. 

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Analyzing Customer Behavior to Produce Business Results | Marina Maher Communications

Analyzing Customer Behavior to Produce Business Results | Marina Maher Communications | Public Relations & Social Marketing Insight | Scoop.it

Brands like Amazon, Netflix, OKCupid, Pandora and Twitter are tracking customers’ online behavior to produce targeted offerings and increase sales. What stats are they looking at and offering as a result, you may ask? This infographic tells all....

Jeff Domansky's insight:

This is a really valuable post for social marketing strategists. It looks in detail at which consumer behaviors some of the major business to consumer marketers are measuring.

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