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Scoop.it!
Kmart was once one of America's leading discount retailers. But its sales have been tanking for years, and now it's closing dozens of stores. At its peak in 2000, Kmart raked in $37 billion in sales and had 2,156 stores. Since then, Kmart's sales have dropped 72% to $10 billion. It now has just 941 stores, with plans to close nearly 70 more by next month. We went to a Kmart store in Richmond, Virginia, to find out why it's losing customers.... 
Doug Hall's curator insight,
June 30, 2016 2:19 PM
What a shameful example of what happens when managers don't manage – staff no longer care. Senior management of Kmart should be ashamed of themselves for not presenting stores properly and not hiring store managers to get the job done. And shareholders should be irate! It's way too late to turn this Titanic around.
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Here's what happens when managers don't manage - staff don't care! And why should customers? What a bloody disaster! Senior management should be ashamed of themselves and shareholders angry.