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One of the most important questions for retailers on platforms with high amounts of competition is: "What makes shoppers choose one vendor over another?" There are, of course, obvious considerations like price. But on sites like Amazon or eBay, there are often many retailers with similar prices.
Feedvisor recently a study which identifies factors consumers use to determine which Amazon seller they will use buy from.
According to Feedvisor's new Amazon User Study 2016, ratings are they key. From product rating to seller ratings, these scores play a huge role in determining which sellers consumers trust. The study found that nearly nine out of 10 (87 percent) shoppers on Amazon 'always/sometimes' check seller ratings before buying.
The rating of the product is even more important. With so many sellers with poorly made or knock-off merchandise on the web, it's important for consumers to feel secure that the items they buy will meet their expectations. According to the study, also found that most (92 percent) won't make a purchase for a product with fewer than 3 stars....
Reviews matter to online consumers.