Public Relations & Social Marketing Insight

Maybe it was the reference to the Julia Roberts and Hugh Grant rom-com "Notting Hill" that made the company give in, but no matter its motivation, American Airlines responded that they would love to help Domesek find her "Happily Ever After."

Unfortunately, the airline is unable to give out passenger information (take comfort in knowing AA prioritizes privacy over love). They then asked Domesek to throw out some ideas of her own to track him down so she suggested the following: "Well @AmericanAir, what if u contact him? He's a lovely man & would be excited to hear about my grand gesture you're helping with #romance"

While this proposal seemed practical, it was still a no-go. American Airlines instead offered another option.

Domesek conceded to plan C and tweeted out the mystery man's description in hopes of turning the missed connection into an eventual meetup. ...