Public Relations & Social Marketing Insight
443.6K views | +2 today
Follow
Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
Your new post is loading...
Your new post is loading...
Scooped by Jeff Domansky
Scoop.it!

How Much Does Customer Social Media Angst Really Matter?

How Much Does Customer Social Media Angst Really Matter? | Public Relations & Social Marketing Insight | Scoop.it

The sheer volume of online feedback means it’s almost impossible for companies to act on every complaint. Most brands are playing catch-up: in 2013 only 30% of brands had a dedicated customer service handle on Twitter, and only 10% of those brands with customer service handles reply to more than 70% of their mentions. Most brands do invest in “social listening” programs, from monitoring software to teams of analysts who scan the feeds in the hopes of muffling bad feedback and amplifying positive feedback. But what’s the real impact of such programs?

As a consultant in PR and social media, I thought I knew. But a recent experience made me question some of my assumptions about consumers, “influencers,” and the companies who can make a difference....

Jeff Domansky's insight:

Morra Aarons-Mele wonders if negative social media really matters, if it's a missed opportunity or whether it's just more noise? Good read.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

Top 10 Inbound Marketing Analytics You Need To Monitor

Top 10 Inbound Marketing Analytics You Need To Monitor | Public Relations & Social Marketing Insight | Scoop.it

There are no secrets on the internet. Every Google search and click generates a data trail. How do you know which data really matters to gauging the success of your inbound marketing campaign?x


10 Marketing Metrics That Matter


Put on your nerd hat and join us for a quick overview of the marketing metrics that you should be measuring regularly:...

Jeff Domansky's insight:

Here's why inbound monitoring matters and what to watch for.

Marco Favero's curator insight, January 27, 2015 6:36 AM

aggiungi la tua intuizione ...

Scooped by Jeff Domansky
Scoop.it!

Ultimate List of All in One Social Media Tools

Ultimate List of All in One Social Media Tools | Public Relations & Social Marketing Insight | Scoop.it
Managing all your social accounts can be a task. A few years ago an all in one social engagement tool would have been hard to recommend.  Now that major social platforms have matured a bit these “all in one” social management tools are closer to being possible.

Here’s how we defined this list. All of these tools allow you to at least manage more than 3 social networks, most of them allow you to engage or manage in Twitter, Facebook, LinkedIn, and Google+. The more robust ones add in Instagram, Pinterest, Weebo, and other similar networks.
Jeff Domansky's insight:

Useful list of social media tools.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

Getting Past the Social Echo

Getting Past the Social Echo | Public Relations & Social Marketing Insight | Scoop.it
The problem with this is that it is so frequently a social echo you are hearing. It’s your content over and over again. Some of it is engaged with and shared, but, mostly, it’s just the information you are putting out about you. And that’s solely what most brands are listening to.


And it’s an echo. It is you listening to you talk about you. Which is monolog…not dialog and not what we should be doing to engage our fans, followers, customers and prospects. So, what do we do about it? Well, I have a few ideas, and here they are....

Jeff Domansky's insight:

Here's why it's important to sharpen your social media listening.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

3 More Apps For Dynamic Social Media Marketing

3 More Apps For Dynamic Social Media Marketing | Public Relations & Social Marketing Insight | Scoop.it
In my time, I’ve tried and tested numerous social media marketing listening and monitoring apps, and these are my unbiased opinions of which ones work best. We’ve already got a list of ten social media monitoring tools, but here are three more that deserve a place on that list! So here we go: three social media monitoring and listening apps to make your social media marketing campaign a success!...
Jeff Domansky's insight:
3 social marketing and monitoring tools you can put to use quickly.
Scooped by Jeff Domansky
Scoop.it!

Mapping the Brand’s Social Graph | Sally Falkow

Mapping the Brand’s Social Graph | Sally Falkow | Public Relations & Social Marketing Insight | Scoop.it

Public Relations practitioners are familiar with the concept of identifying and building relationships with stakeholders. (Anyone who might have a material impact on your business.) Social media has extended the reach and influence of your stakeholders – they’re on Facebook, Twitter and LinkedIn and they’re connecting to each other.


The Social Graph is the representation of our relationships. In present day context, these graphs define our personal, family, or business communities on social networking websites – Jeremiah Owyang, Industry Analyst, The Altimeter Group....

Jeff Domansky's insight:

Sally Falkow looks at where the true value of social media lies. 

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

5 Social Media Monitoring Tools to Simplify Your Marketing | Social Media Examiner

5 Social Media Monitoring Tools to Simplify Your Marketing | Social Media Examiner | Public Relations & Social Marketing Insight | Scoop.it

Are you measuring your social media efforts? Do you know what’s working? Over the years, there have been dozens of social media monitoring tools launched, but not all social media monitoring platforms are created equal.

 

In this article I’ll show you five platforms that may work for your business. Social Media Monitoring 101 Before taking a closer look at these platforms, here are a few questions you’ll want to answer first. Your answers will allow you to find the right tool for your business needs....

Jeff Domansky's insight:

Social media measurement: learn about five platforms to help you measure your social media efforts.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

The Definitive Guide to Social Marketing - Marketo - Marketo

The Definitive Guide to Social Marketing - Marketo - Marketo | Public Relations & Social Marketing Insight | Scoop.it
Check out the new Definitive Guide to Social Marketing. Discover how to add social to every marketing activity to drive buyer engagement, new business, and revenue.

 

In the past, marketers often used social media as just another channel for publishing content and listening to their community. However, to maximize the success of social marketing, today’s marketers need to become adept at integrating social into their existing marketing programs and strategies. You have to do more than social media. You have to do social marketing. Our brand new Definitive Guide to Social Marketing shows you how to add social to every marketing activity to amplify impact and drive buyer engagement, new business, and revenue. Download our guide and learn how...

 

[If you're looking for a guide to social marketing or a quick refresher, this guide from Marketo is for you; social channels, measurement, tubes and much more. Requires registration for free guide. ~ Jeff]

Sarah Collard's curator insight, September 25, 2014 8:40 AM

Very interesting read...

Scooped by Jeff Domansky
Scoop.it!

How Does Your Marketing Content Measure Up?

How Does Your Marketing Content Measure Up? | Public Relations & Social Marketing Insight | Scoop.it

If you’re like most marketers, you’re waiting for some sign that says your content is “working.”  Unfortunately, though, most marketers suffer from two major roadblocks when it comes to understanding whether or not their content efforts are paying off.

1. They don’t have the infrastructure in place to measure the right data.

2. They don’t know what the “right data” might be.

Like any aspect of marketing, your content must have defined objectives that align with the goals of the organization....

Jeff Domansky's insight:

Does your content measure up? Here are some of the tools and metrics that matter.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

Social Media Monitoring… Why It’s A Must

Social Media Monitoring… Why It’s A Must | Public Relations & Social Marketing Insight | Scoop.it

While this new medium can create a ton of new opportunity and positive influence for a business, it can also do a tremendous amount of damage, and cause a public relations nightmare! This being said, it is essential to be able to address both positive and negative sentiment as soon as possible to show others that you not only care about your business, but also the people that are talking about it.

Since it is almost impossible to monitor every website manually, having a social media monitoring tool or tools is an absolute must in today’s digital world.

Besides the reputation management angle, social media monitoring tools have a tremendous amount of additional benefits and value for a business. Here are a few to be aware of....

Jeff Domansky's insight:

A collection of 15 very helpful tools for social media monitoring.

WebTech Group's curator insight, December 25, 2014 10:10 PM

Social Media Monitoring… Why It’s A Must - WebTech Group

Drew Hodges's curator insight, February 19, 2015 5:39 PM

This article really illustrates the importance of not only providing content but also listening to your competitors and customers. The unique factor that social media provides is that it is not a one way form of communication. The reason why this is so unique is because, it allows businesses to listen to what their consumers are saying about the company and then respond to any criticisms etc..... In this day and age customers not only expect a response but they also expect their response in a timely fashion.  

With social media users growing exponentially every year it is becoming seemingly impossible to manage your accounts manually. This is why it is very important to have a trusted tool that you believe does a good job at creating and curating content for you, and also listening to what is going on around you.  

Scooped by Jeff Domansky
Scoop.it!

Two Key Tools to Centrally Monitor Your Social Mentions

Two Key Tools to Centrally Monitor Your Social Mentions | Public Relations & Social Marketing Insight | Scoop.it

Do you want to find company mentions beyond news articles and blogs?


Do you want to monitor social mentions and metrics?


Mention and SumAll each offer a single dashboard so you can track mentions on social media, websites and blogs. With these tools, you don’t have to hop back and forth between networks to gather data to compare.


In this article you’ll discover how Mention and SumAll provide all the data you need to get the big picture of your online presence....

Jeff Domansky's insight:

Mention and SumAll track mentions on social media, websites and blogs.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

11 Social Media Management Software Apps to Shave Time Off your Day

11 Social Media Management Software Apps to Shave Time Off your Day | Public Relations & Social Marketing Insight | Scoop.it

Check out 11 social media management software apps which can help you save some time on social media.


Are you interested in changing the social media management software app that you use?


There are literally hundreds of social media management tools available in the marketplace and it’s difficult to choose which one would be the most suitable. So we have picked out 11 of the very best for you to consider...

Jeff Domansky's insight:

Several of Ian Cleary's suggestions are perfect for solo consultants as well as small business.

No comment yet.
Scooped by Jeff Domansky
Scoop.it!

9 Social Listening Tools For Small Business Online Marketing Success

9 Social Listening Tools For Small Business Online Marketing Success | Public Relations & Social Marketing Insight | Scoop.it

You can choose to be part of the online conversation and contribute to steering it. Or, you can let conversation go on without you, letting others control what is said about your business brand....


So you start your business, you get a website, and sign up for Facebook and maybe one or two other social networks. Your online marketing plans are set, right? No! One thing you forgot is social listening tools…There are now many options – Both free and paid.This is meant as a social listening tools review. Those that will benefit the most are just beginning to calculate winning customers online by connecting the puzzle pieces of their efforts...

Jeff Domansky's insight:

Learn what social listening tools can help you achieve small business online marketing success. Here's a good list of tools to choose from.

Naomi Assaraf's comment, August 27, 2013 1:24 PM
Hey Jeff, I think it's on a beta trial right now. http://spider.oneqube.com/
GreatBusinessContent's curator insight, August 27, 2013 3:57 PM

It's nice to know the tools to use if or when you decide to get social.

Jeff Domansky's comment, August 27, 2013 4:40 PM
Naomi, thanks. The correct name is Spider at http://spider.oneqube.com/ though as of today the website still has mockup type on some pages and authentication is buggy. Will update after test driving.
Scooped by Jeff Domansky
Scoop.it!

6 Components of a Successful Digital Marketing Audit

6 Components of a Successful Digital Marketing Audit | Public Relations & Social Marketing Insight | Scoop.it

As digital communication continues to explode more organizations are recognizing its importance within the marketing mix. In order to develop strategy and allocate resources business leaders need to understand the effectiveness of their existing digital initiatives. A great way to do this is to conduct a digital audit – a study of your brand’s digital presence (on its own and in relation to your competitor set) across six key areas: Reach, Architecture, Content, Conversion, Integration and Measurement.


Before launching the digital audit it’s important to establish basic criteria with respect to rating status, structure and performance. To help guide next steps set up a simple decision filter that will aid in prioritizing your findings. One simple way to do this is to assign a color coding systems as follows...

Jeff Domansky's insight:

Valuable blueprint for measuring digital marketing ROI...

WEDCBiz's curator insight, August 1, 2013 12:08 PM

This is a good way to make sure that you are using social media effectively.

Scooped by Jeff Domansky
Scoop.it!

Social media marketing and fries: How McDonald's monitors social chatter for brand success

Social media marketing and fries: How McDonald's monitors social chatter for brand success | Public Relations & Social Marketing Insight | Scoop.it

Social media monitoring has become a mainstream practice across almost every industry. Marketers evaluate web chatter in real time to create dynamic and timely social media content that adds to or sparks a conversation with new and existing followers.

 

It makes sense that brands would focus on data-inspired social media strategies: Pitney Bowes noted that 25 percent of surveyed respondents will put social insights to work in the near future, and a report from J.D. Power and Associates discovered that 87 percent of social users buy from brands they engage with positively online.

 

Social media monitoring can significantly enhance companies’ internet marketing campaigns, and brands that want to take their efforts to the next level should consider sharing audience-responsive content in real time. Take a page from McDonald’s content marketing menu.

 

Recently, eMarketer’s Debra Aho Williamson interviewed McDonald’s Director of Social Media Rick Wion about how the global fast-food brand adapts to the changing social media marketing world. Williamson discovered that McDonald’s uses social analytics to reach real-time marketing goals. Wion noted that the fast food company constantly tests and learns as it goes, putting together different marketing messages and evaluating responses before taking the next step. In essence, McDonald’s creates a choose-your-own adventure-like campaign and delivers ready-made content to take advantage of social chatter and trending topics....

Jeff Domansky's insight:

Social media monitoring allows marketers to manage accounts and content in real time....

Michael's comment September 26, 2013 2:47 AM
I think you found a great article here that explains the communications mix and its importance really well. I also like your insight as you picked up on some great points, especially the importance of adapting to change carefully rather than rushing and trying to be the first and failing.
Sam Wilkinson's comment September 26, 2013 4:25 AM
I really like the concept of this article and the practices McDonalds implements (hardly surprising being such a successful company). Particularly, I like the idea or reevaluating goals and objectives while the campaign takes place as this presents opportunities where the company can market for different effect i.e boosting sales then focusing on bran loyalty.
Blake Holmes's comment, September 26, 2013 6:24 AM
This article was a great choice and again is useful for understanding the importance of social media and direct marketing. Being able to communicate effectively and efficiently with consumers is very important to ensure a business can enjoy a strong relationship with its consumers.