Wearables: What are the customer engagement challenges and opportunities? | MyCustomer | Public Relations & Social Marketing Insight | Scoop.it

YouGov estimates that there will be 6.1 million wearable device owners in the UK by the end of 2015 and Juniper research predicts that wearable devices will generate $53.2 billion in global retail revenue by 2019. So what does this growing area of technology mean for marketers and their relationships with customers?


What’s interesting is that out of all of the wearable devices, smartwatches are expected to generate the highest adoption and spur the trend. Smartwatches are expected to replace fitness devices as the most purchased wearables category by 2017. Apple is the latest tech giant to make a play in this market and recently unveiled an update to its Apple Watch where third party apps can now be downloaded in isolation from the iPhone. Recently voted top of the ‘CoolBrands’ list, it’s likely that Apple’s foray into the smartwatch market will drive consumers to lust after the wearable tech trend....