Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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More Companies Monitoring Social Media for Adverse PR | MediaPost

More Companies Monitoring Social Media for Adverse PR | MediaPost | Public Relations & Social Marketing Insight | Scoop.it

The proportion of corporate directors who say their companies are monitoring social media for “adverse publicity” (a gentle euphemism) has increased from 32% in 2012 to 41% today, according to the latest Corporate Directors Survey from PricewaterhouseCoopers.


However, as these figures indicate more than half of corporate directors still believe their companies aren’t doing a good enough job of keeping an eye out for adverse publicity: 55% of the PwC survey respondents said their companies either aren’t monitoring social media efficiently, or aren’t doing it at all. That’s down moderately from 61% in 2012.


PwC found a similar story in regards to social media strategies for applications like marketing, research, and internal communications. Thus 40% of respondents said their companies are leveraging social media for strategic goals, while 54% said their companies’ efforts to leverage social media are insufficient or nonexistent; both figures are unchanged from two years ago....

Jeff Domansky's insight:

55% of corporate directors believe their companies are not monitoring or not monitoring effectively for potential PR problems. More interesting data in this research report for PR, crisis and reputation managers. Valuable reading  9/10

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Let’s Slow Down the Cain Train

Let’s Slow Down the Cain Train | Public Relations & Social Marketing Insight | Scoop.it
Harassment charges are important. But so is so much else.

 

And so here we are, into the second week of Cain-demonium: the breathless reporting, speculating, and opining about the late-1990s sexual harassment—or is it something more now?—controversy that has come to haunt (or help?) the candidacy of Herman Cain.

 

Just when it looked like the media had finally tired of the matter, enter Gloria Allred and the biggest break in the story yet: a press conference with Sharon Bialek, the first accuser to go public. Yesterday’s press conference was deemed roundly big and newsworthy, live-blogged by Andrew Sullivan and livestreamed by CNN, Slate, and Politico. And TMZ....

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HOW TO: Respond when Social Media Attacks Your Brand

HOW TO: Respond when Social Media Attacks Your Brand | Public Relations & Social Marketing Insight | Scoop.it

...Social media disasters occur for a number of reasons, the first being that your company probably messed up. It may not have been intentional, but something, somewhere down the line, went wrong enough for someone to complain and it was enough for others to vocalize that complaint en masse. One mistake is all it takes for social media to turn against your brand.


No one is perfect and you can't expect to please everyone all the time, so the best trick is to be prepared for how to handle things if your company finds itself under attack in the social realm. Here are three examples of companies who were attacked by social media and how they handled, or should have handled the situation. Learn from their mistakes or successes so you can stay on social media's good side....

Jeff Domansky's insight:

Useful lessons from three case studies on how to handle online crises.

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