Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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Customer Dissatisfaction for a Cause | What do you stand for?

Customer Dissatisfaction for a Cause | What do you stand for? | Public Relations & Social Marketing Insight | Scoop.it
Thirty minutes or less was not the mantra of two major pizza chains in Paraguay recently when they deliberately delayed deliveries to hungry customers.

 

Thirty minutes or less was not the mantra of two major pizza chains in Paraguay recently when they deliberately delayed deliveries to hungry customers.

 

Frustration, anger and grumbling stomachs were just a few of the symptoms of this recent cause marketing campaign. According to trend spotter Springwise.com, the companies partnered with the Food Bank Foundation and intentionally made customers wait to give them a little taste of what it's like to be hungry. When the pizzas finally arrived, each came with a note stating, "When you're hungry, you understand hunger." For their trouble, customers got their pizzas free of charge, and they could also donate to the Food Bank Foundation to help fight serious cases of hunger. The campaign has already raised enough money to collect 50 tons of food and provided customers a reality check on what it feels like to be hungry....

 

[Smart and creative marketing - JD]

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Not just Wal-Mart: Dozens of U.S. companies face bribery suspicions - The Term Sheet: Fortune's deals blog Term Sheet

Not just Wal-Mart: Dozens of U.S. companies face bribery suspicions - The Term Sheet: Fortune's deals blog Term Sheet | Public Relations & Social Marketing Insight | Scoop.it

Deere, Hewlett-Packard, Las Vegas Sands, Qualcom and many others are also under investigation for violations of the U.S. Foreign Corrupt Practices Act.

 

FORTUNE -- Perhaps Wal-Mart (WMT) should try the "everyone does it" defense....

 

There are at least 81 public companies under investigation by the Securities and Exchange Commission or the Department of Justice for running afoul of the Foreign Corrupt Practices Act, which makes bribery in foreign countries punishable in the U.S. In addition, a growing number of companies have started placing disclosures in their financial documents that say their employees may at times violate the U.S.'s overseas bribery law, despite the company's best efforts to prevent it....

 

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New trends in sustainability reporting | Richard Ketchen

When it comes to determining the primary audience for sustainability reports, is it investors, customers or another stakeholder group? A recent study by Ernst & Young and GreenBiz.com found employees to be the second most important audience for sustainability reports. That’s not surprising when you consider that the study also found employees to be second only to customers as drivers of sustainability initiatives.

 

But consider this: the 2012 Edelman Trust Barometer found that company communications are distrusted by workers at all levels. Only 29% of executives and 21% of employees trust such communication. That’s a wake-up call to leaders and communicators for less spin and more candid, meaningful narrative....

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Should Marketers Strive To Make A Difference? | Fast Company

Should Marketers Strive To Make A Difference? | Fast Company | Public Relations & Social Marketing Insight | Scoop.it
"Do you do good at work, or is doing good something you do outside your job?" That, to paraphrase, was the question that sat before some fellow marketers/corporate communicators and me at a gathering some time back.

 

...I was shocked to hear a good number of people in the room express the opinion that the field of marketing was not about doing good nor bad; instead, it was about having a skill (effective communications and persuasion) that could be employed for any cause indiscriminately....

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In addition to CSR, what about “PSR?”

...Mashable, an online news source on web culture, social media and technology, recently posted an article about a personal version of CSR. In the article, they discuss “PSR” and argue that commitments to sustainability are not just for brands anymore. The author poses an intriguing question about whether the same sustainability lens that’s been held to companies will soon be held up to the individual … and if it should be.

 

Imagine if you were defined by a score, or evaluated on a scale for what you did or didn’t do for your community or for the broader environment. As a society, we are often quick to cast judgments about others (whether they are spoken or unspoken) on their philanthropic or altruistic actions. We naturally want to surround ourselves with those who we admire and who motivate us to become better ourselves. So, is PSR just a natural extension of this? Especially given the dominance of social media and the seemingly never ending desire to broadcast ones every move?...

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CSR Pays for Itself: Here's the Evidence - Forbes

CSR Pays for Itself: Here's the Evidence - Forbes | Public Relations & Social Marketing Insight | Scoop.it

"...a big question for companies is to what extent CSR - specifically behavior that affects the environment - actually alters shareholder value. Is it better to pursue a single bottom line, or do shareholders benefit more when a company supports the “triple bottom line” that includes people, the planet, and profits?..."

 

Worth reading!

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Dan Rather says public relations should be for public interest

Dan Rather says public relations should be for public interest | Public Relations & Social Marketing Insight | Scoop.it
Dan Rather says public relations should be for public interest...

 

Dan Rather urged PR professionals to recommit to working on behalf of the public’s best interest.

 

When public relations operates at its best, it is helping more than a client or corporation — it is helping the general public, said Rather, the keynote speaker during the PRSA New York Chapter’s 25th annual Big Apple Awards last night....

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America's Most Reputable Companies - Forbes

America's Most Reputable Companies - Forbes | Public Relations & Social Marketing Insight | Scoop.it

When you browse the aisles of your grocery store, fill up your tank at the gas station, or book a flight online, chances are, when you make a decision to choose one brand over another, you're influenced more by the company's reputation than by any particular product it offers.

 

...In the first quarter of 2012, Reputation Institute conducted an online study among 10,198 consumers. It measured consumers’ perceptions of those companies among the 150 largest in the U.S. that they were “somewhat” or “very” familiar with. Each company earned a “RepTrak Pulse” score of 0 to 100, representing an average measure of people’s feelings–or reputation–for a company. The scores were statistically derived from four emotional indicators: trust, esteem, admiration, and good feeling.

 

Reputation Institute then analyzed what it calls the seven dimensions of corporate reputation. That’s where it found that perceptions of the enterprise (workplace, governance, citizenship, financial performance and leadership) trumped product perceptions (products and services plus innovation) in driving behaviors....

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Crane and Matten blog: GE, IBM and Ford still top performers in sustainability communications using social media

Crane and Matten blog: GE, IBM and Ford still top performers in sustainability communications using social media | Public Relations & Social Marketing Insight | Scoop.it

We're pleased to feature a guest blog today from Matthew Yeomans, a leading expert on social media in the area of sustainability and CSR. We asked him to tell us a little more about the Social Media Sustainability Index, an impressive report that he recently authored on the state of social media sustainability communication among major international companies. Read what he has to say, and then download the free report in full over at the SMI website. It's full of practical tips on how to communicate effectively about sustainability using social media - and of course there's a top 100 list to pore over at your leisure....

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Why CSR's Future Matters to Your Company | Harvard Business Review

Why CSR's Future Matters to Your Company | Harvard Business Review | Public Relations & Social Marketing Insight | Scoop.it
More and more, companies are building long-term commitments to corporate social responsibility.

 

In 2012 the rise in consumer activism and mobility, the Occupy movement, 24-hour accountability (thanks to social media), and global resource depletion will force every enterprise, large and small, to make CSR a focal point. Four particular areas stand out among many....

Jacob Larsson's curator insight, February 25, 2018 11:47 PM
This article was written in 2012 and for the most part what was written in it pretty much rings true. It stated that CSR will become a must for many large business's. Four main points stand out the most however.

Employee Engagement: "There will be a continued growth in employee-engagement programs. If the economy continues to falter, we will see more corporations supporting NGOs and nonprofits via employee volunteer programs, rather than just writing checks. A recent sustainability study by Green Research found that 80% of major corporations are planning to invest significantly in employee engagement in 2012. According to Gallup, 86% of engaged employees say they very often feel happy at work, compared to 11% of the disengaged. Additionally, companies with highest levels of employee engagement saw increases in their bottom line: On average they improved 19.2% in operating income, while companies with lower levels declined 32.7% (Towers Watson). Engaged organizations also grew profits as much as three times faster than their competitors. The Corporate Leadership Council reports that highly engaged organizations have the potential to reduce staff turnover by 87% and improve performance by 20%." Employee engagement is a necessity in my opinion and including in in your business can only help you. Keeping your employees motivated and happy is not only going to make your business look good and make your stockholders happy, it will motivate your employees and make them want to do a good job since they enjoy working for the business so much. Employee Engagement can also help find new employees because people want to work with a company that they know is going to treat them well.

Cause-Marketing: "Cause-marketing programs will multiply. These programs are created when a for-profit and nonprofit partner to drive revenues, exposure, and fundraising dollars to the non-profit’s cause." Cause-Marketing provides legitimacy to a company and can further to more company exposure. Cause-marketing can win your business in the eye of the public as well as your stockholders not only increasing your profits but your brand image as well. 

The Skeptical Consumer: By using social-media pages Business's are now able to deal with customer complaints and feedback on a much more efficient level which again shows care to the customers and only increases their customer loyalty and brand image. Being able to address many issues at once with something as simple as a tweet on twitter can do loads of good for a business and I believe that every business has implemented this or will be in the near future.

Board-Level Involvement: "With regards to board oversight in CSR, the informed investor evaluates risk, return potential and financial performance while incorporating environmental, social and governance into his/her analysis. According to Fay Feeney, CEO of Risk for Good, “Boardrooms will see CSR issues presented to them in many ways: reputations risks, ESG proxy, political spending, hydraulic fracturing, natural resource management, supply chain, board diversity and more. Those boards that close the focus gap on CSR will bring strategic insights to their CEOs.""

For an article written in 2012 this was pretty spot on. Almost all of these things have been expanded on or included in many major business's and they are going to keep expanding as CSR is one of the most important things in the business world right now.


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10 things a sustainability website should show | Part 1 - Corporate Eye

10 things a sustainability website should show | Part 1 - Corporate Eye | Public Relations & Social Marketing Insight | Scoop.it
Corporate sustainability pages should explain relationship with business model, culture, supply chain, customers and other stakeholders.

 

...NSB recently produced a neat four page document entitled “10 things new sustainability managers need to know“. With a little bit of massage this can easily be morphed into “10 things a sustainability website should show”. After all, and in the interests of transparency, if a sustainability manager knows these things then surely the company should communicate them?...

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