Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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An American in ISIS's Retweet Army

An American in ISIS's Retweet Army | Public Relations & Social Marketing Insight | Scoop.it

The gradual radicalization of Douglas McAuthur McCain, we're told, is reflected in his social-media timelines. This week, NBC News  reported that McCain, a 33-year-old from Minneapolis and San Diego, had become the first American to die in Syria while fighting for the Islamic State of Iraq and Syria (ISIS), in clashes with other rebel fighters.


(On Thursday, Fox News reported that a second American from Minneapolis may have been killed while fighting for ISIS in the same battle.)


"Until early last year, a Twitter account linked to McCain included mostly mundane messages to friends about basketball—how the Lakers suck, comments about the Chicago Bulls—with only a few messages about Allah or Islam," NBC noted. "Then the account went silent for more than a year." 


McCain, who converted to Islam in 2004 and also appears to have used networks like Facebook and MySpace, fired up his feed again in mid-May—around the time that ISIS was publicizing its control over the Syrian city of Raqqa with public executions, and just weeks before the group launched its military offensive in northern Iraq....

Jeff Domansky's insight:

The Atlantic looks at how the extremist group turns social networks into propaganda echo chambers.

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How GE Raised the Bar on Public Discourse and Content Marketing with #Pressing

How GE Raised the Bar on Public Discourse and Content Marketing with #Pressing | Public Relations & Social Marketing Insight | Scoop.it

How do you get news and ideas into the hands of already-well-informed opinion leaders in public office? And how do you add substantively to the public discourse while avoiding the trap of becoming "just more noise"?


These were some of the challenges General Electric faced in designing its ground-breaking #Pressing campaign. Linda Boff, GE's Executive Director, Global Brand Marketing, sat down with us to discuss the campaign and how partnering with RebelMouse provided her team with the end-to-end platform they needed to deliver high-quality curated content to their audience...

Jeff Domansky's insight:

Innovative public affairs strategy by GE utilized curation and content marketing.

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The Candidate Who Got Crushed By A Smarter Interviewer | Mr. Media Training

The Candidate Who Got Crushed By A Smarter Interviewer | Mr. Media Training | Public Relations & Social Marketing Insight | Scoop.it

If you're going to launch a "War on Fox News" -- and decide to appear on the Fox News Channel anyway -- you should have been prepared better than this.


...The first lesson is this, as stated by Political Wire’s Taegan Goddard: “Pro tip: If you’re running for Congress and pledging a “war on Fox News” then it’s probably best not to appear on Fox News.”


But I only agree with that partially. Appearing on Fox News while pledging a war on the network could have turned this local Democratic candidate into a popular national Democratic hero—if he was a skilled debater who could have held his own against an experienced host....

Jeff Domansky's insight:

Brad Phillips shares a devastating media training lesson - be prepared! Of course this political hack didn't have it together anyhow. this is one of those video clips that is a must-see!

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Ketchum if you can | The American Spectator

But the greatest heat in this affair has emanated not from the American public but from the private conference rooms of Ketchum Public Relations, the U.S. agency that actually wrote it for Putin’s team. No original text in Russian has surfaced, most likely because it never existed. The few Russian publications that have picked up the story quote sparingly from the English version.It is naïve to believe that Vladimir Putin sat down one night at his Kremlin desk and, pen in hand, dashed off this heartfelt opener reminiscent of FDR, “Recent events in Syria have prompted me to speak directly to the American people …”One wants to say, “Oh puh-leeeeze.”...

Jeff Domansky's insight:

If you work in PR or public affairs, this story is echoing large. Ketchum does stellar work for its client getting a major op-ed in the New York Times. Critics say that Putin couldn't have had the same freedom of expression in his home country's media. So what REALLY rules? Freedom of expression or politically correct?...

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The News IQ Quiz | Pew Research

The News IQ Quiz | Pew Research | Public Relations & Social Marketing Insight | Scoop.it

Test your knowledge of prominent people and major events in the news, by taking our short 13-question quiz. Then see how you did in comparison with 1,052 randomly sampled adults asked the same questions in a national survey conducted online August 7-14 by the Pew Research Center. The new survey includes a mixture of multiple-choice questions using photographs, maps, charts, and text.


When you finish, you will be able to compare your News IQ with the average American, as well as with the scores of college graduates and those who didn’t attend college; with men and women; and with people your age as well as other ages.

Jeff Domansky's insight:

Listen up news hounds and public affairs peeps. Take the newest Pew News IQ Quiz. Not as easy as you think ;-)

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The Anatomy of the Occupy Wall Street Movement on Twitter | MIT Technology Review

The Anatomy of the Occupy Wall Street Movement on Twitter | MIT Technology Review | Public Relations & Social Marketing Insight | Scoop.it

A study of the social network behind the Occupy movement shows that the most vocal participants were highly connected before the protests began but have now largely lost interest, say social network researchers....


The Occupy Wall Street movement began in September 2011 as a grass roots protest against the inequality, greed and corruption associated with the financial sector of the economy. The movement adopted the slogan: ”We are the 99%” which refers to the distribution of wealth in the US between the richest 1 per cent and the rest.


What was extraordinary about this movement was the speed with which it spread, passing rapidly between communities via social media and Twitter in particular.So an interesting question is how this movement became so big, so quickly and what has happened since to the most active participants....

Jeff Domansky's insight:

I guess they're Occupied elsewhere? ;-)

Jeff Domansky's comment, September 26, 2013 7:15 PM
Klaudia & Sophie, I enjoyed your perspectives on OWS.
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Glenn Greenwald To Anderson Cooper: Peter King And Others Targeting Me For ‘The Crime Of Doing Journalism’ | Mediaite

Glenn Greenwald To Anderson Cooper: Peter King And Others Targeting Me For ‘The Crime Of Doing Journalism’ | Mediaite | Public Relations & Social Marketing Insight | Scoop.it

Guardian journalist Glenn Greenwald broke the NSA surveillance scandal wide open, and at least one member of Congress wants him arrested for it. Congressman Peter King has been very clear that he wants Greenwald prosecuted for the information he’s revealed and for threatening to reveal the identities of CIA agents. However, Greenwald has said no such thing, and responded on CNN tonight, telling Anderson Cooper that King is targeting him for “the crime of doing journalism.”...

Jeff Domansky's insight:

Fascinating debates on important media and public policy issues.

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The Candy Lobby Will Teach Americans to Love Sugar Again | PRNewser

The Candy Lobby Will Teach Americans to Love Sugar Again | PRNewser | Public Relations & Social Marketing Insight | Scoop.it

Get ready for some “greenwashing”, folks. TheNational Confectioners Association — which counts among its members the makers of Snickers, Mars Bars, NesQuick and pretty much every other sugary treat you continue to enjoy (in secret) as a responsible adult — wants a bit of a makeover.

 

More specifically, the organization plans to hire an unnamed PR firm to help it gently convince the American public to stop associating the word “sugar” with the word “obesity” as if one could somehow lead to the other. Come on!

 

So these guys want to spend $2 million on a social/digital media campaign targeting those moms who think, for whatever crazy reason, that eating too much sugar could give their kids type two diabetes — which would then leave them considerably more likely to suffer from obesity and all related health problems later in life. I mean, where do they get these ridiculous ideas? Oh, right…

Jeff Domansky's insight:

Chalk up another for greenwashers. This one's stupid and destined for ridicule.

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Social Vs. The Washington Old-Boy Network: A Case Study Of The Keystone XL Pipeline

Social Vs. The Washington Old-Boy Network: A Case Study Of The Keystone XL Pipeline | Public Relations & Social Marketing Insight | Scoop.it

...While national political attention was dominated by the fiscal cliff and a new Congress, environmental activists continued gearing up for what they believe to be the fight of the century. Rather than lick their wounds after the high-profile defeats of the last month, they leveraged them into outreach and engagement opportunities that are swelling their ranks.


Likes on the “Stop the Keystone Pipeline” Facebook page have grown to four times the number on the “Support the Keystone Pipeline Page.” YouTube is now teeming withvideos expressing personal and emotional appeals against the pipeline. The Natural Resources Defense Council (NRDC) now owns the top result for a Google search on “Keystone Pipeline, Nebraska.” The National Wildlife Federation claims the top spot for searches on “Keystone Pipeline, Danger.” A search for “Tar Sands” returns no fewer than five first-page results maintained by pipeline opposition groups. All the while, activists are leveraging relationships with high-profile bloggers to further sway public opinion and demonstrate compelling third-party support.

 

As it has so many times in the past, the activist community is asserting its digital dominance. All of that online activity is translating into grassroots action. Protests are being carried out across the country. Petitions are being delivered to the White House in droves. And to keep the momentum building, 18 top climate scientists recently penned a letter to the president in strong opposition to the pipeline, writing that “the administration would be actively supporting and encouraging the growth of an industry which has demonstrably serious effects on climate.”...

Jeff Domansky's insight:

This environmental battle royal is worth following for any public affairs or PR practitioners. it's being fought on the social media battlefield and there are lots of lessons for corporations and government.

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Coca-Cola Falls Flat Tackling Obesity | PostAdvertising

Coca-Cola Falls Flat Tackling Obesity | PostAdvertising | Public Relations & Social Marketing Insight | Scoop.it

...The first 90 seconds of the spot were fantastic. As a viewer, I learned some of the steps the nation’s leading beverage company is taking to provide us with healthier drinking options. It has more than 180 low- and no-calorie options, many of which have replaced higher-calorie offerings in school vending machines. It has created smaller, portion-controlled sizes as well as boldly stated the calorie count of each drink on its cans. It supports initiatives like the Boys & Girls Clubs that encourage kids and young adults to get active. These efforts have helped reduce the average calories per serving across the soda industry’s products in the United States by about 22 percent.

 

That’s a fantastic story, if it stopped there. If Coca-Cola had admitted that overconsumption of its higher-calorie beverages has led to greater numbers of obese individuals while emphasizing its efforts to offer healthier beverage options, portion control and transparency in calorie counts, I’d applaud it (though would wonder why its message warranted a 90-second spot). But it didn’t admit the truth, and the ad didn’t stop there.

 

At about the 90-second mark, Coca-Cola’s storytelling machine went off the rails. Instead of coming clean and admitting that it’s a source of the problem, it proclaimed that “all calories count, no matter where they come from.” The line was made intentionally vague because it implies something that is not true. While it’s true that all calories count, it’s untrue that they’re created equal, and that’s indisputable....

Jeff Domansky's insight:

Jon Thomas looks at Coca -Cola's ill-conceived defense of their soft drinks as part of the obesity problem. Some good lessons for reputation management.

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Bridging the Advocacy Gap with Social Media, Part 2 | Capstrat

Bridging the Advocacy Gap with Social Media, Part 2 | Capstrat | Public Relations & Social Marketing Insight | Scoop.it
The world of social media provides a clear road map for how to bridge the 'Advocacy Gap'. Will the advocacy technology world follow it?

 

What capabilities would an advocacy platform need to provide to make effective advocate storytelling a reality?

 

Last week on the blog, I began focusing on the concept of the advocacy gap. Research, compiled in a report titled “The Advocacy Gap: Research for Better Advocacy,” notes that for the better part of the past 20 years, Capitol Hill offices have faced an ever-increasing crush of online constituent communication.

 

The world of social media has followed much the same path. And, as social media has continued to evolve, some clear trends have developed on how to cut through the communications clutter...

Jeff Domansky's insight:

Here are some valuable suggestions on how to use social media for effective advocacy.

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AIG uses ad campaign to thank taxpayers for bailout | Politico

AIG uses ad campaign to thank taxpayers for bailout | Politico | Public Relations & Social Marketing Insight | Scoop.it
American International Group is launching an ad campaign that will air during post-season football games, awards shows and morning news programs and thanks taxpayers for coming to the insurer’s rescue during the financial crisis.

 

American International Group is launching an ad campaign that will air during post-season football games, awards shows and morning news programs and thanks taxpayers for coming to the insurer’s rescue during the financial crisis.

The “Thank You America” campaign will highlight AIG’s recovery and the repayment of the federal government’s bailout, which at its peak in 2009 consisted of a $182.3 billion commitment from the Treasury and the Federal Reserve....

 

The campaign follows Treasury’s announcement earlier this month that it sold its final shares of AIG. The ads will highlight the calculation that the government made a $22.7 billion profit on the bailout....

Jeff Domansky's insight:

Why not donate the money instead to Sandy relief and operate ethically? Just my opinion...

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Gallup is very upset at Nate Silver | Salon

Gallup is very upset at Nate Silver | Salon | Public Relations & Social Marketing Insight | Scoop.it
The polling firm complains operations like FiveThirtyEight could spoil polling for everyone...

 

Did Gallup just blame Nate Silver for ruining the art and science of polling?

 

You don’t have to read too far between the lines of a statement from Gallup’s editor in chief, Frank Newport, published on Friday, to get that impression.

 

Newport first attempts the formidable task of defending Gallup’s polling accuracy during the 2012 campaign. Perhaps he was anticipating Silver’s Saturday column, which labeled Gallup the most inaccurate pollster of all the firms that measured voter sentiment this year. But Silver was hardly alone in wondering why Gallup regularly reported numbers much more favorable to Romney than anyone else in 2012. We deserve an explanation a little less lame than Newport’s: what’s the big fuss? Gallup wasn’t really off by that much....

 

[Suck it up Gallup and do a better job. ~ Jeff]

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Read the emails in the hilarious Monsanto/Mo Rocca/Condé Nast meltdown

Read the emails in the hilarious Monsanto/Mo Rocca/Condé Nast meltdown | Public Relations & Social Marketing Insight | Scoop.it

Last week, Gawker uncovered a hapless tie-up between genetically modified seed/pesticide giant Monsanto and Condé Nast Media—publisher of The New Yorker, Bon Appetit, GQ, Self, Details, and other magazines—to produce "an exciting video series" on the "topics of food, food chains and sustainability."


Marion Nestle was offered $5,000 to participate for a single afternoon.

Since then, I've learned that Condé Nast's Strategic Partnerships division dangled cash before several high-profile food politics writers, in an unsuccessful attempt to convince them to participate....

Jeff Domansky's insight:

Conde Nast and lack of transparency in Monsanto-sponsored brand "journalism" project backfires generating the kind of bad PR that corporations hate.

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See The Devastated Landscape Of The Alberta Tar Sands From 1,000 Feet Above

See The Devastated Landscape Of The Alberta Tar Sands From 1,000 Feet Above | Public Relations & Social Marketing Insight | Scoop.it

Hidden in plain sight, the controversial oil fields are an industrial expanse where forests once stood....


...Even when you round a certain bend and see some of the view, it’s hard to grasp the scale: This is a place where trucks are literally the size of houses, storage tanks are the size of football fields, and machines for processing the oil are the size of small office buildings. When the oil fields are fully developed, they'll cover an area the size of the state of Florida....

Jeff Domansky's insight:

Powerful impact and a wake up call for industry and the public.

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WashTimes Writer Miller Notes Media 'Obsessed' with Linking AR-15 to Navy Yard Murders | NewsBusters

WashTimes Writer Miller Notes Media 'Obsessed' with Linking AR-15 to Navy Yard Murders | NewsBusters | Public Relations & Social Marketing Insight | Scoop.it

Previous NewsBusters posts (here and here) have noted how Piers Morgan promoted the idea that Alexis bought and used an AR-15 in the Navy Yard killings, even though his own network CNN ultimately reported that Alexis did neither. Michelle Malkin's Twitchy.com notes that several of Morgan's tweets concerning his AR-15 claims have been sent down the memory hole....

Jeff Domansky's insight:

Truth is also the victim in the stories about the DC killings as media rushed to get the story first....

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Reuters News - U.S. public-relations firm helps Putin make his case to America

Reuters News - U.S. public-relations firm helps Putin make his case to America | Public Relations & Social Marketing Insight | Scoop.it

On Thursday, Ketchum scored another public-relations coup: It helped place a Putin commentary in opinion pages of The New York Times, just as representatives from Russia and the United States were beginning to meet in Geneva to negotiate a plan for Syria to give up its chemical weapons.


The article made quite a splash in Washington. Putin painted himself as a peacemaker and lectured the United States for what he said was a tendency to use "brute force" in world disputes. U.S. House Speaker John Boehner said he was "insulted" by the article, while the White House noted that Putin was taking advantage of press freedoms unavailable in Russia.


Ketchum, a division of the Omnicom Group Inc., has earned more than $25 million working for Russia, according to documents filed with the U.S. Department of Justice. It also has been paid more than $26 million since 2007 to promote Gazprom, Russia's state-owned gas company....

Jeff Domansky's insight:

I liked the point about the Russian Prime Minister not being able to utilize the same freedom of the press in his home country.

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5 Online Tools For Activists, By Activists

5 Online Tools For Activists, By Activists | Public Relations & Social Marketing Insight | Scoop.it

Why are social networks powerful tools for causes and campaigns? Many times, people begin to engage in activism only after they’ve been attracted by the fun stuff in a campaign — connecting with old friends and sharing photos, for example. When they witness others participating, they’ll be more likely to join the cause. With socializing as the primary draw, it’s become easier for organizers to attract more and more unlikely activists through social media.


But once a campaign reaches its critical mass, activists might think about moving to other platforms made with their needs — especially digital security — in mind. Platforms like Facebook and Twitter will remain standard fare for online activism. But the time is right for niche-oriented startups to create tools that can supplement these platforms. Here are a few worth investigating....

Jeff Domansky's insight:

There's some interesting points made about activism for public affairs and PR pros. These five sites are also worth monitoring to keep the pulse of what's going on in activism.

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Journalism and media: Who's watching the watchmen? | MediaMiser

Journalism and media: Who's watching the watchmen? | MediaMiser | Public Relations & Social Marketing Insight | Scoop.it

Reports on traditional news outlets, such as print and broadcast struggling to be financially viable. are nothing new. In a previous blog post, I quoted a statistic from IBM that claimed 90 per cent of all data has been created in the last two years alone.


With the rise of social media and the ability for anyone with access to a computer to create a blog, the supply of possible news sources has exploded since the web gained mainstream acceptance years ago.

The public’s demand for content and news has dramatically increased. However, the exponential growth in supply of news sources such as social media, 24-hour news channels, and everything in between, has created a glut of information effectively driving down the value of real news. This is essentially a supply-and-demand problem. Combined with disruptive technology and better methodologies for advertising, traditional media outlets have been forced to make changes to the ways in which they report and monetize news content....

Jeff Domansky's insight:

The challenge of media monitoring and analysis are growing fast.

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PR Fail: Two Million Reasons Why Candy Does Not Make You Fat | Flack Me

PR Fail: Two Million Reasons Why Candy Does Not Make You Fat | Flack Me | Public Relations & Social Marketing Insight | Scoop.it

... There's something more current, like the GOP hiring a PR strategist to educate America that it is not the "stupid party." Perhaps you remember the infamous case study of "Big Tobacco" hiring top-dog lobbyists to tell Congress that smoking doesn't kill people...stupid people jonesin' for a cigarette kill themselves.

 

And now there's this, brought to us by the National Confectioners' Association. This is the proud D.C.-based organization that is breaking open its big piggy bank to the tune of $2 million (put your pinky up to your mouth when you say that) to tell D.C. — wait for it — that candy doesn't make you fat. ...

Jeff Domansky's insight:

Let the BS begin with this ill-conceived public affairs program. 

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Lobbyists Have A $2 Million PR Budget To Fight The Idea That Candy Makes You Fat

Lobbyists Have A $2 Million PR Budget To Fight The Idea That Candy Makes You Fat | Public Relations & Social Marketing Insight | Scoop.it

The National Confectioners' Association — the lobby group representing candymakers such as Mars, Mondelez International, Nestle, and Hershey — is preparing a $2 million PR budget to fight the idea that candy has played a role in the American obesity crisis, according to Ad Age. The immediate threat they're hoping to stave off is FDA regulation of sugar:

 

... the Center for Science in the Public Interest filed a petition asking the FDA to establishing a recommended safe level of added sugars, particularly in beverages. While the FDA has recommended daily allowances for sodium and fat, it has no such measure for sugar.

 

More broadly, Big Candy has encouraged an interesting effort to persuade companies to move the calorie count label to the front of candy packaging. That seems like a good thing — consumers should get more info about the food they're eating. But what Ad Age doesn't mention is that the calorie labels are printed in green, and — by amazing coincidence! — consumers have a tendency to believe that green food labeling means the food is healthier....

Jeff Domansky's insight:

Mission impossible? Big Candy goes to PR/lobbying war....

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Citizen Coke and the Sugar Cane | MediaPost

Citizen Coke and the Sugar Cane | MediaPost | Public Relations & Social Marketing Insight | Scoop.it

For starters, it’s trying way too hard to have it every which way, and trots out too much corporate blather and jibber-jabber. All that lawyer-approved disingenuousness shuts my circuits down.

 

Most people watching would find it interesting to know that Coca-Cola owns over 600 brands, including teas, waters, sports drinks, health drinks, and the sweetener Truvia. I love the design of the tiny cans, and the big graphic calorie counts on the front labels of the sugared drinks. All good information. But you can’t have it both ways. Exactly how deeply concerned iscitizen Coca-Cola  about "playing an important role" in addressing obesity,  when clearly it is also using this very same message to lobby voraciously on behalf of  high-fructose-syrupy, supersized drinks (which Mayor Bloomberg of New York City is threatening to kill) and against higher soda taxes?

 

This will take “continued effort from all of us,” says the announcer, evenly. But speak for yourself, lady. It’s a bit presumptuous to ask your customers to exert any effort in your direction. 

 

The root causes of obesity are so complicated, with so many possible angles (never mind Coke’s role in that epidemic)...

Jeff Domansky's insight:

Barbara Lipperent opens up a can of brown sugary platitudes and disingenuity. The misguided public affairs campaign by Coke gets worse the more scrutiny and more air time it gets. A PR fail by every measure.

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Edelman’s Trust Barometer Report 2013: Our Global Leadership Problem | Business 2 Community

Edelman’s Trust Barometer Report 2013: Our Global Leadership Problem | Business 2 Community | Public Relations & Social Marketing Insight | Scoop.it

...I want to share some of their [Edelman Trust Barometer] findings here because understanding them will help everyone build and grow better companies. This isn’t just a PR topic. It affects everything: Brand management, communications, operations, retail, customer service… everything.

 

First, the checklist. Below is a graphic that shows 16-trust building attributes every organization needs to be aware of (and gauge). It looks like this year, Edelman added categories (what they call trust performance clusters): Engagement, Integrity, Products & Services, Purpose, and Operations. I can’t poke a hole into this. It’s solid....

Jeff Domansky's insight:

This post focuses on the trust gap between organizations and their leadership. CEOs have less than 50% approval rating but only 18% of people expect them to tell the truth and only 13% of political leaders to tell the truth. PR pros and reputation doctors will be busy for decades...

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Survey: Users trust social media as news source | Politico

Survey: Users trust social media as news source | Politico | Public Relations & Social Marketing Insight | Scoop.it
Voter trust in political information from Facebook, Twitter and other social media services is now on par with that in traditional news sources, according to a new survey shared with POLITICO.


Recent years have seen candidates increasingly devoting time and resources to developing their social media presences, with President Barack Obama’s reelection campaign widely admired by experts in both parties for its massive data and analytics operation....

 

“There needs to be an authentic commitment in social media” by candidates,” said David Rehr, a professor at the school. “They’ve got to take it very seriously.” Social media “is an information source that has to be reckoned with.”

 

The survey finds that nearly two-thirds of voters reported that political information on social media was either higher quality or on par with traditional media outlets. For users younger than 25, 71 percent put the same or greater level of trust in content....

Jeff Domansky's insight:

This is good news for social media savvy politicians and their teams but not necessarily good news for traditional media unless they are ramping up their social media efforts.

 

Without the traditional media filter, direct access can be powerfully effective if well managed.

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Who killed Newsweek? | The Spectator

Who killed Newsweek? | The Spectator | Public Relations & Social Marketing Insight | Scoop.it

So farewell then, Newsweek magazine, which published its last print issue this week. After 79 years — 15 of them as my employer — the venerable old rag is to disappear into an uncertain, web-only future.

 

Many newspapers and magazines have folded as advertising shrinks and readers go online but Newsweek is perhaps the first of the titans to fall. Its demise is all the more resonant because it was one side of one of the great twin peaks of the press: Time andNewsweek, the New York Times and the Washington Post, the Times and the Daily Telegraph.

 

In its heyday Newsweek was an essential part of America’s national conversation. It was controversial, liberal, usually half a step ahead of Middle America....

Jeff Domansky's insight:

Enjoyed this retrospective and questions about Newsweek's failure and future web survival.

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