Public Relations & Social Marketing Insight
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Public Relations & Social Marketing Insight
Social marketing, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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The 5 ¨C's¨ That Rule the Social Media Influencers (or Ambassadors)

The 5 ¨C's¨ That Rule the Social Media Influencers (or Ambassadors) | Public Relations & Social Marketing Insight | Scoop.it

Social Media Influencers: How do you know that the blogger who is writing a guest post for your blog is the best influencer for your readers?...


The five ¨Cs¨ of marketing influence in social media In one of my first items listed on this column, I suggested an initial list of nine indicators of value influencers. A list which allowed, in some ways, to assess all aspects of an influencer, compared to a marketing campaign of influence in social media.These new indices show influence value can be now grouped into five ¨ C ¨ parts

Jeff Domansky's insight:

Awkward translation aside, this is a useful list of five influencer criteria

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Klout Quietly Launches Cinch, a Companion Q&A App

Klout Quietly Launches Cinch, a Companion Q&A App | Public Relations & Social Marketing Insight | Scoop.it

Klout really wants to make you care about your online influence.


That’s in part why the company has, with little fanfare, pushed out Cinch, an iOS application that pairs questions asked by users with other “experts” on certain topics, based on their amount of knowledge of the area in question.


The idea is basically leveraging the value of Klout’s flagship product, which purports to rank people in terms of their influence in certain areas. I, for instance, tweet a whole bunch about Facebook and Twitter as companies, so it would make sense for a product like Cinch to pair a person’s Facebook-related questions with my answers....

Jeff Domansky's insight:

 Quora-like iOS app launch for the social-influence startup Cinch. Keep an eye on it for relevance in finding experts.

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Study: Social Influencers Can Easily Manipulate Online Reviews - PRNewser

Study: Social Influencers Can Easily Manipulate Online Reviews - PRNewser | Public Relations & Social Marketing Insight | Scoop.it

We all know how important consumer reviews can be to clients, especially those in the publishing, service and retail fields. For that reason, we were taken aback by a new study demonstrating how easily the reviews that authors and businesses work so hard to earn can be manipulated.


In short, online critics behave like sheep: the first and most prominent reviews drive the herd’s behavior, lending an inordinate amount of power to these first-touch “influencers” (who may or may not be legitimate critics).It seems the wisdom of the masses isn’t as pure as we’d like to think.


Researchers for Science magazine conducted an extensive experiment by measuring the public’s reaction to more than 300,000 reviews over a five-month period. Some of the reviews had been manipulated by the researchers while others had not....

Jeff Domansky's insight:

There was valuable insight and a great look at the impact of customer reviews on sales, both positive and negative. the real eye-opener was how easily influencers and impact can be manipulated.

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How Klout Is Twerking Your Mind About Influence

How Klout Is Twerking Your Mind About Influence | Public Relations & Social Marketing Insight | Scoop.it

...By calling social scores “Influence Scores,” companies like Klout (who’s tagline is “The Standard For Influence”) have set expectations in the market that influence can be measured with scoring algorithms. However, influence is much more complex.


By setting the wrong expectations, social scoring companies have changed how marketing and PR professionals think about influence, and how to identify it. Instead of finding influencers from a context and audience approach, marketing and PR professionals look at metrics like follower count, unique visitors, and social scores to get a glimpse on who’s “influential,” which in most cases doesn’t work – popularity doesn’t necessarily equal influence....

Jeff Domansky's insight:

Social cred or socially awkward? A thoughtful post that raises some interesting questions about social influence, twerking or not.

Ali Anani's curator insight, September 6, 2013 12:21 AM

Scores that are not

Chris Decroix's curator insight, September 9, 2013 3:26 AM

Measuring social influence isn't all about popularity on social networks...

Stephen Dale's curator insight, September 9, 2013 4:11 AM

This quote from the article says it all for me:

 

It’s not the size of the influencer’s audience that matters, or even how/if the influencer talks about your brand. What matters is how others react to what the influencer says about your brand.

 

Another example of how we get misled by not understanding the meaning of numbers - e.g. a high Klout/Peerindex/Kred score.  

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The Pillars of Influence and How to Activate Cause and Effect - Brian Solis

The Pillars of Influence and How to Activate Cause and Effect - Brian Solis | Public Relations & Social Marketing Insight | Scoop.it

Whether we agree with them in principle or not, the topic of digital influence is only becoming more influential. Almost anyone with a social media profile is already indexed in at least one of the many vendors on the scene today. Consumers are trying to figure out what it means. Brands are realizing the promise of connecting to connected consumers. Advertising and PR agencies are spending budget against it. So what is influence and what does it really mean?


Right now, there are more questions and theories than answers. Like some relationships in Facebook, it’s complicated. But, I can tell you what it is not. Influence is not popularity and popularity is not influence. It’s so much more than that.Since 2009, I’ve studied the influence landscape. After a few years and a few dozen articles on the subject, I concentrated my focus on developing a comprehensive report to take a deep dive into all things influence. One year later, I’m proud to publish my first report as part of the Altimeter Group, “The Rise of Digital Influence.”...

Jeff Domansky's insight:

Revisiting Brian Solis's "influence" post... 

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Study: 15% of social media brand mentions are from advocates

Study: 15% of social media brand mentions are from advocates | Public Relations & Social Marketing Insight | Scoop.it

A recent study by Oglivy suggests that social media users aren’t showing advocacy or passion for most of the brands that they follow.


What I want to do in this post is take a look at the research behind that assertion and posit an alternative explanation for the chasm between brand advocacy expression on social media and its expression in real life.


Methodology

This study looked at between 6 and 7 million social media mentions of 22 major brands and eight feature films in four countries (United States, China, Brazil, and the United Kingdom). They assessed five product categories: coffee, hotels, fashion retail, movies, and skincare....

Jeff Domansky's insight:

Good look at the importance of "advocates." The challenge for marketers of course is how to find these influencers.

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How to Understand, Define and Identify Online Influence

How to Understand, Define and Identify Online Influence | Public Relations & Social Marketing Insight | Scoop.it

How do we define true influence, the kind that leads to real ROI and sales for brands? Simple - put the customer at the heart of the influence circle....


The main challenge is the definition of influencer by today’s social web meaning. Sure, you can create great content, get a ton of followers, social shares, etc. But that doesn’t necessarily mean you’re going to be any good for a brand to work with. There are way too many factors at play when it comes to influence that trying to gauge the term as a generic entity results in failure for the brands connecting with them....

Jeff Domansky's insight:

This is a really useful perspective on defining influence and finding the influencers.

MTD's comment, June 27, 2013 5:27 AM
Very useful indeed. Nicely illustrated too - simple, easy to make into a definite and forward-moving approach. The buyer in the centre of the process is everything. It's astonishing how many businesses, particularly B2B enterprises, still think they don't have to do that. Whereas as this makes clear, it makes every process in B2B and B2C selling more effective, efficient, rapid and complete. The buyer is in charge. Hence the new CEO - Customer Executive Officer - concept, etc...this makes it apparent in the online influence arena. Thanks.
MTD's curator insight, June 27, 2013 5:28 AM

Very useful insight into how aligning your online approaches around the buyer enables you to become more effective and complete and to create more 'total' buyer enablement programs online. 

Brandon Uttley's curator insight, June 27, 2013 8:57 AM

Good visual representation and information on how to define influence and find influencers.

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Influence marketing: What’s next? | Mark Schaefer

Influence marketing: What’s next? | Mark Schaefer | Public Relations & Social Marketing Insight | Scoop.it

Traditional media is on the decline and we can now identify "influencers" with relevant content pipelines to help us. Now what do we do about it? All the old “pipelines” for our content are drying up.

 

So one viable alternative is to borrow somebody else’s pipeline.

 

Today, bloggers, podcasters, and home video producers are gaining consumer mindshare through their passionate and entertaining content. No wonder this is the new media gold rush — influencer outreach. I have a 360-degree experience with this trend as I strategize with clients, advise agencies, and become a target for outreach programs myself. And what I see is not pretty. Sure we have tons of content. We have lots of wonderful new alternatives to identify influencers.

 

Now, what do we do about it? I think the core competency that needs to develop is a mindset transformation from a “purchaser of ad space” to a “developer of relationships.” Here is a model to get you thinking about this in a new way....

Jeff Domansky's insight:

Mark Schaefer offers up new ideas on influencers and suggests an interesting new approach. Will it be celebrity, advocates or influencers?

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10 Vital Steps to Building Social Influence

10 Vital Steps to Building Social Influence | Public Relations & Social Marketing Insight | Scoop.it

In essence, influence means you're inspiring others without having direct control over whether they take action. Most seek to build influence; measure influence; and yes, some will even attempt to sell influence. Yet, few will achieve action-inspiring influence without planning and effort.

 

Lesson 1: Influence Isn't the Same as Popularity A study revealed that most people see popularity and influence quite differently. Not much has changed since findings were published in 2010. If anything, in the age of authority and influence being generated though social....

Jeff Domansky's insight:

Here are 10 valuable lessons about building influence using social media. Lots of good food for thought.

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5 LinkedIn Influencers All Social Media Managers Must Follow | Business 2 Community

5 LinkedIn Influencers All Social Media Managers Must Follow | Business 2 Community | Public Relations & Social Marketing Insight | Scoop.it
The LinkedIn Influencer program is my everyday source for education and inspiration, giving me the insights I need to be great at my job as a social media strategist at LinkedIn. Here are 5 Influencers I follow (and you should too!) for the best social media insights....
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Boost Content Marketing through Top Influencers

Boost Content Marketing through Top Influencers | Public Relations & Social Marketing Insight | Scoop.it

Brands that successfully use content marketing say that 1% of their audience drives anywhere from 20% or 30% - but sometimes up to 70% - of all discovery and engagement with their content. That’s better than paid advertising. If you’re looking to boost your content marketing efforts and gain more leverage and brand recognition in your industry, top influences can help you get a competitive edge.

 

Identify Brand Ambassadors

Brands that successfully use content marketing say that 1% of their audience drives anywhere from 20% or 30% – but sometimes up to 70% – of all discovery and engagement with their content. That’s better than paid advertising. What’s more exciting is that sharing content through likes, tweets, pins and so on not only increases your brand’s reach within the social circle of a brand ambassador: it can also boost your search engine ranking and result in significantly increased traffic from organic searches too....

Jeff Domansky's insight:

Connecting brands to influencers pays off in marketing.

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“Power Middle” Influencer Marketing Campaigns Drive 16x Engagement Of Paid Or Owned Media

“Power Middle” Influencer Marketing Campaigns Drive 16x Engagement Of Paid Or Owned Media | Public Relations & Social Marketing Insight | Scoop.it

With the rise of Klout and other personal influence measurement tools, much of the talk around influence marketing has focused on how to best target and engage high-ranking influencers. But new research is showing that a focus on mid-level influencers is actually far more effective when it comes to engagement and driving earned media, and at a much more efficient cost than working with “professional” A-list influencers.

 

This is the conclusion from a SocialChorus analysis of over 200 social word-of-mouth campaigns, which shows that large-scale social engagement is increasingly driven by a group of influencers the company refers to as the “Power Middle.” These influencers typically have a smaller but very loyal audience (2,500 to 25,000+ unique monthly visitors to their blog or other social networks). Because their communities are so loyal, these Power Middle influencers drive an average of 16x higher engagement rates than paid media and owned alternatives–and at a much lower individual cost than professional influencers....

Jeff Domansky's insight:

"16x higher engagement rates than paid media and owned alternatives" is a powerful incentive for marketing and PR pros.

Pedro Barbosa's curator insight, March 21, 2013 4:59 AM

Por muito que as pessoas tenham receios e criticas ao social scoring, por muitio que minem a sua credibilidade, ele está para ficar. E vai ajudar-nos a perceber quem são aqueles que mais influenciam, o que é particularmente útil às organizações.


Mais informação sobre isto no livro Harvard Trends ;)


Pedro Barbosa | www.pbarbosa.com | www.harvardtrends.com

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Superblogger Worship - TREND HUNTER PRO

Implications - Superbloggers, like supermodels, are online authors who are establishing themselves as authority figures outside of their initial industry. In today's information age, blogs are more influential than any other media outlet. This propels their owners to celebrity status, opening opportunities for smart companies to treat them as such with sponsorship deals and related merchandise....
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Infographic: The ultimate guide to social media tools

Infographic: The ultimate guide to social media tools | Public Relations & Social Marketing Insight | Scoop.it
This guide lists which tools do what, what types of companies they are ideal for, and if they're free or paid. It's a social manager's dream come true.
Jeff Domansky's insight:

Good list of social media tools from this infographic including:

- social listening

- social conversations

- social marketing

- social analytics

- social influencer tools.

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3 Social Media Tools to Identify Influential Bloggers - Jeffbullas's Blog

3 Social Media Tools to Identify Influential Bloggers - Jeffbullas's Blog | Public Relations & Social Marketing Insight | Scoop.it

Who would have known that the popularity of blogs would grow to reach such mammoth levels.Social media has revolutionized the way we communicate, share and interact and this has provided the platforms and the marketing networks for bloggers to achieve global reach and influence.


Blogs such as Huffington Post, Mashable and Gawker now rank in the top 1,000 websites in the world.


This publishing revolution has in turn led to the increase in the popularity of “Blogger Outreach” programs. While the online community remains divided upon their opinions about this new age marketing strategy (some calling it a PR gimmick), others maintain that it is merely a symbiotic channel to further strengthen the relationships.


So what is the best approach for blogger outreach?...

Jeff Domansky's insight:

There are a range of of social media tools to identify influential bloggers. Here are 3 cool tools to assist you in your blogger outreach strategies.. Each tool has useful features worth a look.

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Why You Should Do A Honeymoon Outreach - Doktor Spinn

Why You Should Do A Honeymoon Outreach - Doktor Spinn | Public Relations & Social Marketing Insight | Scoop.it

How To Be Proactive In Your Blogger Relationships...


Here’s something to start living by immediately: Rule of thumb: Never try to SELL anything in your first contact with a blogger. That sounds pretty awesome, right? But what should you talk about then? This is where the Honeymoon Outreach Technique comes into play....

Jeff Domansky's insight:

Smarter influencer relations: Learn how to do a Honeymoon Outreach, and why this technique increases your chances of Blogger Outreach success.

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Interviews with Forbes Top 50 Social Media Power Influencers

Interviews with Forbes Top 50 Social Media Power Influencers | Public Relations & Social Marketing Insight | Scoop.it

Forbes.com recently posted a list of the Top 50 Social Media Power Influencers. These influencers are not the powerhouses behind the world’s biggest brands or most popular celebrities. They are self-starters, motivational leaders and accessible social media experts with genuine influence over their active following. According to Peek Analytics, their individual pull, or influence, over their massive social followings ranges anywhere from 1000-3000 times greater than the average social media user.


Many of this year’s power influencers have either made social media their business, or are helping make social media your business. Here’s what they had to say...

Jeff Domansky's insight:

Three of Forbes’ Top 50 Social Media Power Influencers of 2013 highlight how they’re using social media... recommended reading.

Mike kOMR's curator insight, August 28, 2013 4:08 PM

here again, there is more information out there than should be legal, but social media is here and if you are an entrepreneur and dont take advantage of it, then you are missing out! 

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Brand Marketers: Influencer Outreach Makes Perfect Cents - InNetwork

Brand Marketers: Influencer Outreach Makes Perfect Cents - InNetwork | Public Relations & Social Marketing Insight | Scoop.it

...Technorati released a great report at the start of 2013 showing that after retail and brand websites, blogs are the most influential for consumer purchases. The best part is that the majority of influencers blog, and quite a few have multiple blogs!So where’s the disconnect?


Why are brand marketers only spending 6% of their social media budget on INFLUENCERS? (Brands spend about 10% of their digital marketing budget on social, with 6% of it dedicated to influencers). It’s shown to be effective and that consumers trust blogs more than social advertising and other networks. Influencers have a community that’s built on trust. When they recommend something to their community, people listen and trust them.


Why are marketers still hesitant?...

Jeff Domansky's insight:

Not only does research to show that consumers trust blogs, there are several excellent tools to help you connect with influencers easily and efficiently.

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Influencer Marketing | Social Media Today

Influencer Marketing | Social Media Today | Public Relations & Social Marketing Insight | Scoop.it

One of the big focuses in social marketing today is influencer marketing.


The idea being that if you can get one person to tell something to their large audience, their audience will listen.


For organizations this is seen as less effort and potentially high response.


In reality, things aren’t that simple.Let’s take a look at a few things to keep in mind when you approach influencer marketing....

Jeff Domansky's insight:

You'll pick up a couple of useful tips on how to reach out to influencers appropriately but it's also a reality check.

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Build A Movement, Not A Campaign, And You'll Ignite Passion In Your Brand's True Believers

Build A Movement, Not A Campaign, And You'll Ignite Passion In Your Brand's True Believers | Public Relations & Social Marketing Insight | Scoop.it

... Knowing the value of advocates versus influencers is key to making the right decisions when it comes to your marketing strategy. But most importantly, you need to be honest with yourself about the true purpose behind your marketing efforts. “Do I invest my limited budget into a one-time burst and get a lot of short-term buzz? Or do I build a bespoke network of advocates and engage, direct, and activate them long-term, which may require commitment beyond a three-month campaign?”


We see our customers struggle with this question every day. You need to be clear from the outset what your goals are before deciding whether to harness the passion of your existing fans or to turn to the broader--but arguably less committed--reach of an influencer. Both can be a hugely important part of a marketing campaign, but only if their capacities are used effectively.


My advice? Build movements, not campaigns! Don’t just stimulate buzz, ignite passions through engaging the true believers who “get” who you are and are fanatical about your brand. Identify them, listen to them, engage them. It is worth the effort.

Jeff Domansky's insight:

Know your influencers from your advocates. And engage them. Here's why and how....

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The State of Influence Marketing and Scoring Platforms — socialmouths

The State of Influence Marketing and Scoring Platforms — socialmouths | Public Relations & Social Marketing Insight | Scoop.it

It’s important that we make the distinction between Influence Marketing and Influence scoring. Influence Marketing has always been part of our lives, whether we recognize the term or not. Everyday, brands put their products in the hands of targeted individuals that have a clear impact in an specific niche.

 

I think this quote from the upcoming book Influence Marketing, by Danny Brown and Sam Fiorella, not only provides a clear definition of what the goal of marketing is but it also makes it pretty obvious that influence is a natural aspect of marketing. The end result of any good marketing effort is to identify, engage, and nurture the most qualified prospects, ensuring the leads generated drive the highest customer acquisition rate....

Jeff Domansky's insight:

Good look at the difference between Influence Marketing and Influence Scoring, how brands approach them and what’s in the future...

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The 25 most important social media influencers Forbes ignored, and why

The 25 most important social media influencers Forbes ignored, and why | Public Relations & Social Marketing Insight | Scoop.it
Excellent Mark Schefer post... The Forbes "Power 50 List" of social influencers has become one of the most shared lists on the web. But it really has nothing to do with influence... I need to emphasize that there are tons of wonderful people on the Top 50 list and many legitimate social media titans I admire. But I’d like to highlight 25 amazing people NOT on the list to demonstrate that we need to take lists like this crazy Forbes mess with a grain of salt. You want some social media thunder? These are just a few of the truly great social media influencers of the world excluded from the Forbes list. I’ve linked to their Twitter handle. Please follow them so perhaps they can make this “prestigious Forbes list” in 2014. Heh....
Tannah Gravelis's curator insight, August 22, 2014 2:33 AM

This is an interesting article  that tries to debunk the Forbes lost based on the fact that it only focused on influential Twitter users. Albeit it a skewed measure of true social influence, The 
Forbes list still holds credibility. This article goes on to provide another 25 'true' social influencers, that i will be able to further explore in my presentation that looks to delve into this topic.

 

Rank = 13 

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The Impact of Blogging and Online Influencers | Business 2 Community

The Impact of Blogging and Online Influencers | Business 2 Community | Public Relations & Social Marketing Insight | Scoop.it

... [Jeff] Bullas explains, “Blogs are one of the top online services to influence a purchase. When making overall purchase decisions, consumers rank blogs third behind retail and brand sites. Despite this influencing power brands are spending very little on blogging advertising and marketing initiatives with bloggers.”

 

Nearly all influencers blog “If you want to be an influencer you need to blog,” writes Bullas. “Influencers have realized that to have their voice heard on a social web, they need to have a blog. The power of the reach and velocity of online publishing supercharged by social media cannot be underestimated.” According to Bullas, 86% of influencers currently blog, and a third of all influencers said they have been blogging for five or more years.”...

Jeff Domansky's insight:

Want influence? Blog. Want to reach influencers? Reach out to bloggers.

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Influence vs Advocacy: Which Rules The Digital Kingdom | AT&T Networking Exchange Blog

Influence vs Advocacy: Which Rules The Digital Kingdom | AT&T Networking Exchange Blog | Public Relations & Social Marketing Insight | Scoop.it

What’s the difference between influence and advocacy?

 

The differences are quite notable but the answers aren’t often sought. Influencers are individuals who’ve earned authority on any given topic and have built a community or series of communities around their body of ideas or work. They have the capacity to cause an effect on the character, actions or behavior of someone or something.

 

Advocates are champions (and/or enthusiastic customers) who align with or embody the tenets or the mission of a thing (in this case a brand) or a cause. Advocates may or may not carry influence individually. When advocates unite, the concerted group can wield influence. On the subject of influence, Technorati recently released its 2013 Digital Influence Report. In it, I discovered some interesting stats about the various ways that brands are approaching influence....

Jeff Domansky's insight:

Understanding the Difference--and Why Both Are Important...

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Klout for Business Is Only First Step to a Serious Marketing Platform

Klout for Business Is Only First Step to a Serious Marketing Platform | Public Relations & Social Marketing Insight | Scoop.it
Social marketing can be wasteful. Depending on how often someone checks their Facebook News Feed or Twitter stream, they might rarely see a brand's message unless it was paid to be put front and center. Facebook analytics firm PageLever (recently acquired by social marketing company Unified) said last fall that most Facebook page posts fade off into the ether three to five hours after getting published. But the promise of social isn't one-to-many broadcast-style publishing; it’s creating a ripple effect. Get something in front of the right people and they’ll push it onward and outward. Not only does that serve as a sort of audience-quality filter, but a side benefit for brands is that it can be as inexpensive as it is efficient. Washington Post-owned social agency SocialCode rolled out an influencer targeting tool last year with exactly that intent, and now the most high-profile arbiter of social influence, Klout, has unveiled an analytics dashboard to help brands pinpoint their influencers. "This is really the first step—but a meaningful step—towards a set of tools that will enable brands to more effectively understand and engage with their influencers," said Klout CEO Joe Fernandez. He maintained that Klout remains a consumer company, but Klout for Business definitely levels up the brand side of the business with the potential to become an enterprise-level marketing platform. At launch, Klout for Business aims to tell businesses who the influencers are among their Twitter followers and Facebook fans, including age groups, gender, location and of course what topics they're influential on. Fernandez said Klout rewrote its topic analysis system to give companies a dynamic look at those influencers’ interests. "Imagine Pepsi wanting to know who in their audience is influential about snowboarding and invite those people to a Pepsi competition at Aspen," he said....
Jeff Domansky's comment, March 21, 2013 1:34 PM
Thanks Marty. I like this direction for greater relevance of Klout.