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Scoop.it!
Martin's Many Personas on Flipboard 
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Scoop.it!
Scooped A Bazaar Voice white paper about doubling purchase intent after a negaive review (http://sco.lt/8ouhxh) and re-read this post about how to turn negative feedback around from ScentTrail Marketing.
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Wrote this piece almost a year ago and it quickly beccame a "Most Popular ScentTrail" with lots of great comments and over 1100 views. Most of it holds up. There is a reference to LiveStrong and Lance Armstrong that is dated, but main ideas seem more right than wrong.
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Frustrated with the inability to send traffic to my Haiku Deck "My Gallery" page I've built this page to share popular Haiku Decks.
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Martin (Marty) Smith's insight:
How To Avoid Epic Customer Service Fails Epic customer service fails in a time of connected social media are more costly to brands and companies than ever. One would think given the immense power any consumer has companies would make sure their customer service TALK and WALK match.
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