It’s my impression that communications and marketing teams are undergoing a significant transformation, and should draw inspiration from transitions taking place in the realm of computer science. Specifically, the shift to cognitive computing.
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We're embarking on the era of big data in the cloud, and we're already seeing the emergence of cognitive systems: systems able to cope with ambiguity, make sense of enormous data sets and reason their way into probabilistic determinations.
This shift should prompt communications and marketing leaders to re-evaluate and restructure their departments. Here are three principles to consider:
1. Build independent, entrepreneurial teams around issues.
2. Create systems of engagement that generate enormous sets of data.
3. Compete for engagement with constituencies, not attention from audiences.